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Gain knowledge base functionality in Service Tickets

SAP Hybris Cloud for Service Training Online

Gain knowledge base functionality in Service Tickets

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Instructor-Led Online Training

  • 28 Hrs Training
  • Certified Trainer
  • Hands-On Sessions
  • Training Certificate
  • Lifetime e-Learning Access
$ 450
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Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
23 Dec 2017 20 Jan 2018 28 06:00 PM - 09:00 PM Sat, Sun
06 Jan 2018 03 Feb 2018 28 06:00 PM - 09:00 PM Sat, Sun
13 Jan 2018 10 Feb 2018 28 06:00 PM - 09:00 PM Sat, Sun

Schedule does not suit you, contact us now!    |    Want to take one-on-one training, contact us now!

Course Overview

Through this SAP Hybris Cloud for Service online training offered by Multisoft Virtual Academy, candidates will get acquainted on the topics such as: business process configuration, warranty management, registered products, service levels and more. However, the candidates will get the chance to learn the configuration of the service processes. The training describes the integration scenarios of the SAP Hybris Cloud for Service with Hybris Commerce, the SAP Hybris Cloud for Service reporting capabilities, base functionality in Service Tickets and a lot more that helps the candidates in gaining expertise on the subject matter.

Moreover, candidates will get the chance to meet the industry expert trainers, who will supervise them on dealing  the real time industry scenarios, and help the in understanding the Case Management in SAP Hybris Cloud for Service and explain them the role of Resource Scheduler & Time Recording in Tickets. Nevertheless, the  by gaining understanding on SAP Hybris Cloud for Customer Work Ticket integration with ERP, the candidates will achieve the level of understanding that will help them in achieving their career goal with ease.

Course Contents

Course ContentDetailed Course Topics
  • Introduction to SAP Hybris Cloud for Service
  • Communication Channels
  • Service Levels, Categories & Work Distribution
  • Knowledge Base
  • Registered Products & Installed base
  • Warranty Management
  • Maintenance Plan
  • Resource Scheduling and Time Recording
  • Contracts
  • Templates & Reporting
  • Visit Scheduler
  • Case Management
  • ERP Integration
  • SAP Hybris Cloud for Service – Hybris Commerce Integration

Target Audience

  • Application Consultants
  • Program/Project Managers
  • System Administrators
  • Key Users

Certification

The candidates will receive a training certificate from Multisoft Virtual Academy after completing SAP Hybris Cloud for Service training.

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