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Develop an understanding on in business process related to the customer service and offering a quick resolution to the queries

81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Online Training

Develop an understanding on in business process related to the customer service and offering a quick resolution to the queries

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Instructor-Led Online Training

  • 16 Hrs Training
  • Training Certificate
  • Learning Access
  • Certified Trainer
  • Recorded Session Videos
$ 225
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Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
21 Oct 2017 04 Nov 2017 16 06:00 PM - 09:00 PM Sat, Sun
28 Oct 2017 11 Nov 2017 16 06:00 PM - 09:00 PM Sat, Sun
04 Nov 2017 18 Nov 2017 16 06:00 PM - 09:00 PM Sat, Sun
11 Nov 2017 25 Nov 2017 16 06:00 PM - 09:00 PM Sat, Sun

Schedule does not suit you, contact us now!    |    Want to take one-on-one training, contact us now!

Course Overview

81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts intelligence on the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365. Through this Agent Enablement in Microsoft Dynamics training, the candidates would learn about handling customer’s complaints and resolving cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations.

Moreover, this training helps the candidates in improving their insight on Service Level Agreements, Entitlements, and Queue Management along with analyzing abilities using the relationship insights related to case management and quicker resolution times. As a quality customer service is the base of any organization, this training helps the candidates in the up-lifting their career graph in the relevant field.

Course Contents

Course ContentDetailed Course Topics
  • Introduction to service Module
  • Case Management
  • Service Level Agreements
  • Entitlements
  • Queue Management

Target Audience

  • Application Consultants
  • Leadership and Technology Consultants

Certification

The candidates will receive a training certificate from Multisoft Virtual Academy after completing the Agent Enablement in Microsoft Dynamics online training.

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