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Online ITIL® course and certification for IT professionals seeking excellence in IT Service Management.

ITIL® Foundation Online Training & Certification

Online ITIL® course and certification for IT professionals seeking excellence in IT Service Management.

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Instructor-Led Online Training

  • 16 Hrs Training
  • Certified Trainer
  • ITIL® Authorized Training Partner
  • 24/7 e-Learning Access
  • 5 Assessments & 3 Mock Tests
  • 16 PDUs
  • Certification from AXELOS
$ 410

Self-Paced Training

  • 16 Hours of Learning Content
  • 4 Hours Video Content
  • 5 Assessments & 3 Mock Tests
  • 16 PDUs
  • 24x7 E-learning Access
  • Certification from AXELOS
$ 120
Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
29 Apr 2017 13 May 2017 16 06:00 PM - 09:00 PM Sat, Sun
06 May 2017 20 May 2017 16 06:00 PM - 09:00 PM Sat, Sun
13 May 2017 27 May 2017 16 06:00 PM - 09:00 PM Sat, Sun

Schedule does not suit you, contact us now!    |    Want to take one-on-one training, contact us now!

Course Overview

ITIL® is a globally recognized IT Service Management approach. The ITIL® framework has helped organizations to effectively use IT as a tool to enable impactful business transformation. ITIL® 2011 is the latest version and professionals who aim to demonstrate their understanding in the ITIL® best practices, start with the Foundation level.

Multisoft Virtual Academy's online ITIL® 2011 Foundation certification and training program imparts knowledge about the fundamental concepts and terminology of ITIL® Service Lifecycle. It elaborates on the various phases involved; processes used; and their impact on IT Service Management practices. This online training also covers basic concepts related to the effective implementation of ITIL® framework within an organization to enhance business growth.

This ITIL® course is ideal for individuals involved in the implementation of IT technologies in their organization. Candidates earn 16 Professional Development Units (PDUs) after attending the online ITIL® 2011 Foundation certification and training program with Multisoft Virtual Academy. These PDUs qualify participants to take up the ITIL® 2011 Foundation exam, which credits them with the Foundation level certification.

The next step for ITIL® Foundation certified candidates is to aim for the ITIL® Intermediate level certification.

Course Contents

Course ContentDetailed Course Topics
  • ITILFND01: Service management as a practice
  • ITILFND02: The ITIL® service lifecycle
  • ITILFND03: Generic concepts and definitions
  • ITILFND04: Key principles and models
  • ITILFND05: Processes
  • ITILFND06: Functions
  • ITILFND07: Roles
  • ITILFND08: Technology and architecture
  • ITILFND09: Competence and training
  • ITILFND10: Mock exam

Target Audience

Candidates who have:

  • Candidates who require a basic understanding of the ITIL® framework
  • Candidates who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an ongoing service improvement programme


After attending the online ITIL® 2011 Foundation training with Multisoft Virtual Academy, participants will earn 16 PDUs that make them eligible for undertaking the ITIL® Foundation certification exam.


What is ITIL®?

ITIL®, i.e. Information Technology Infrastructure Library, is a set of globally accepted practices that are used for aligning IT services with business needs. Generalized processes, procedures, and checklists are defined by ITIL which in turn let organizations lay a baseline for IT Service Management. In other words, ITIL® is a framework that defines best practices to be used in IT environments for driving business transformation and growth.

What is the ITIL® Qualification scheme?

The ITIL® Qualification Scheme consists a set of qualifications based on various ITIL® best practices. The ITIL® framework gives a structured approach to the Service Management profession, wherein each certification validates an individual’s ability related to a separate discipline. Following are the certification levels in ITIL® Qualification scheme: • ITIL® Foundation Level • ITIL® Intermediate Level • ITIL® Expert Level • ITIL® Master Level

What is ITIL® Service Lifecycle and what are its different stages?

ITIL® Service Lifecycle comprises of five stages, which are described as follows: Service Strategy: Service Strategy phase is also commonly referred to as Strategy Management. During the Service Strategy phase, companies decide the markets they need to target and also devise strategies to be followed in order to be different from competitors. Factors, such as costs incurred and potential risks are also calculated during this phase in order to have a smooth decision-making process. Service Design: During this phase of ITIL Service Lifecycle, assistance is provided to those processes which are developed during the strategy phase. There is learning about designing service plans that are used for the purpose of addressing concerns raised by customers. Service Transition: In this phase, candidates learn to manage the changes that take place during the Service Design phase. This phase additionally involves tasks related to managing effective and efficient transition of services into operations. Service Operation: This phase is the most practical phase of the ITIL® Service Lifecycle. Primary task undertaken during this phase is to ensure successful delivery of services to customers with as minimal disruptions as possible. The Service Operation phase is the only phase that is valued at both levels, i.e. customers and service providers. Continual Service Improvement: The door to improvisation is always open, especially wherever technology is concerned. For identification of the improvement areas, continual assessments have to be undertaken. CSI is the phase where continual assessments of services take place.

What are the benefits of using ITIL® ?

Some of the common benefits of using ITIL® include • Decreased delivery costs of services • Enhanced quality of services • Adherence with customer expectations • Streamlined and defined processes • Continuous improvement • Adaptability to business change • Effective Risk Management

Is the ITIL® examination only available in English language?

Due to the global recognition, ITIL® examinations have been translated into various languages, such as Arabic, Brazilian, Portuguese, Chinese (Simplified), Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, and Japanese. Hence candidates can take exams in their preferred language.

What is the duration and format of an ITIL® Foundation exam?

ITIL® Foundation certification exam follows a multiple choice question format and comprises of 40 questions with no negative marking. To pass this exam, one has to answer 26 questions correctly out of the 40, i.e. equivalent to 65%. Duration for completing the exam is 60 minutes; however, one can request for 75 minutes, in case English is not the native language of the candidate appearing for the exam.

Who can attend the ITIL® Foundation training?

The ITIL® Foundation training is ideal for: • Candidates who want to have a basic understanding of the ITIL® framework. • Candidates who need understanding of how ITIL® can be used to enhance the quality of IT Service Management within an organization. • IT professionals or others working within an organization that has adopted and adapted ITIL®. • IT professionals who need to contribute to an ongoing service improvement programme.

Is IT background necessary to attend this training?

No, IT background is not mandatory however some knowledge is helpful. Though, those who do not belong to IT background will still be able to understand concepts and take the examination.

What if I don't pass the exam?

To make sure the above situation doesn’t arise, it is recommended that participants attended an accredited training course on ITIL® Foundation. With the help of its certified and knowledgeable instructors, and comprehensive content, Multisoft prepares candidates well for the exam. We have had 100% pass rate for ITIL® examinations in the past 2 years.

How can I check that I am well prepared for ITIL® certification exam?

To make sure that our students ace in the very first exam attempt, we offer loads of practice questions, mock tests and assignments. These mock tests are time-based which are available on the Learning Management System (LMS). At the end of each test, the LMS provides students with the correct answers and their explanations.

Does the fee also include certification charge?

Yes, the fee mentioned on ITIL Foundation course page on our website includes the certification cost. Once candidates complete the training, Multisoft schedules their examination with AXELOS.

Can I take a demo first before registering for the actual classes?

Yes, write in to us at and we will get a demo arranged as early as possible.

Is the ITIL® Foundation course offered by Multisoft accredited?

Yes, Multisoft is an ITIL® accredited training organization. We are partnered with AXELOS to offer ITIL® official curriculum and training to participants. Candidates, who register with us are trained by ITIL® certified and experienced personnel. This makes learning effective, as well as catalyzes the career progression of participants.

What does PDU mean? What is its significance?

PDU stands for Professional Development Unit. PDUs are significant for candidates who want to take up exams conducted by the Project Management Institute® (PMI®). Eligibility for various PMI® examinations includes PDUs as one of the criteria, which requires aspirants to have gone through a specific duration of project management education. Also known as contact hours, participants are provided a PDU certificate for the number of contact hours he / she has spent in getting educated.

Will I get PDUs after ITIL® Foundation training?

Yes, Multisoft will provide 16 PDUs to candidates who successfully complete 16 hours of ITIL® Foundation training.

Upon registering for ITIL® Foundation course with Multisoft, what all will I get?

Candidates who enroll in Multisoft’s ITIL® Foundation online training get: • 16 Hrs Instructor-led online session • Certified Trainer • 5 Assessments & 3 Mock Tests • 24/7 e-Learning Access • 16 PDUs • ITIL® Foundation Certification from AXELOS

When will I receive access to the E-Learning content?

As soon as aspirants complete the registration process and make required payment, they receive 24/7 access to the Learning Management System (LMS). The LMS is fully loaded with study material, including presentations, simulated mock tests, module-wise assessments, reference material etc.

What are the benefits of instructor-led online training?

Instructor-led online training has multiple benefits, with time and cost being the primary ones. As a working professional, online training provides you with complete flexibility for attending classes at your own pace. Moreover, online training is cost-saving as there is no need to travel to a distant location. As a thumb rule, online classes can be said as more economical than traditional classroom classes without any compromise on the quality. Similar to the classroom mode, in the online training mode, the instructor teaches through the whiteboard, video calls, text chats, screen sharing and anything else required for a seamless knowledge session. Instructor-led online classes can also be customized depending on the candidate’s requirement. This means the schedule you fix is a mutually convenient one and you can also set what pace suits you if you are studying one-on-one.

Why should I choose Multisoft Virtual Academy for my online training program?

Yes, upon the successful completion of the training, you get a training certificate from Multisoft.

Why should I choose Multisoft Virtual Academy for my online training program?

Multisoft Virtual Academy is a 360° learning solution that is a boon to learning enthusiasts in the modern world. Multisoft Virtual Academy can be seen as a large basket of technologies where all the elements of learning are put together; however leverage to define the process is in the user’s hands, according to his/ her convenience. Moreover, the LMS (Learning Management System) provided by Multisoft Virtual Academy is its USP that makes it stand out among others. Not to forget, Multisoft has the Authorized Training Partnership with leading organizations, including Microsoft, Oracle, Cisco, Intel, Red Hat, PMI, IIBA, Siemens, ISTQB, EC-Council, PTC, Bentley and many more. Some of the salient features of Multisoft’s online training are: • Live Instructor-led Online Learning • Experienced and Certified Trainers • Collaborative Platform • 24/7 E-Learning • Assessments & Mock Tests • Score Analysis • Endless Choices • Corporate Solutions • onDemand Training Read our testimonials to know why students prefer us.

What if I still have any queries?

If you still have any queries regarding the program or need any other details, you can drop a mail at . One of our expert Program Managers must reply to you within 24 hours.

What are the different modes of payment available to me?

Learners can make online payment for the choice of course they want to undergo. The fee details are mentioned on the website. For making a payment, click on ENROLL button (on the course page), which will lead to the payment gateway. Candidates also have the option of bank wire transfer. Write to us at to get the details.

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