ServiceNow Training Tutorial for Beginners

Shivali Sharma | Updated on 16 Jan, 2024 | Cloud Computing Training and Certification Courses | 1193

ServiceNow, as a cloud-based IT service management (ITSM) solution, plays a crucial role in modern IT and business operations. Its expansive managed workflow system streamlines and automates various enterprise service domains, enhancing efficiency and effectiveness. The focus on service delivery, availability, customer interaction, and resource optimization make it a valuable tool for organizations across different sectors. The growth potential of the Cloud ITSM market, with ServiceNow being a key player, underscores the platform's relevance in the future of IT service management. This growth projection, coupled with the platform's versatility, makes ServiceNow a promising career avenue. Individuals seeking to enter this field can benefit significantly from specialized training, such as the ServiceNow Online Training, which equips them with the necessary skills and knowledge.

Given the high demand for ServiceNow training expertise, as reflected in the impressive average salary statistics from Indeed.com, pursuing a career in this area appears to be a strategic choice. This ServiceNow tutorial aims to provide a comprehensive introduction to the platform, covering all the essential aspects required for a solid foundation in ServiceNow operations and applications. This knowledge is not only valuable for career development but also for contributing effectively to the digital transformation initiatives of businesses.

What is ServiceNow?

ServiceNow is indeed a prominent cloud-based platform, primarily known for its IT service management (ITSM) capabilities. It enables organizations to automate and streamline their IT and business processes. What sets ServiceNow apart is its highly adaptive nature, allowing customization and configuration to meet the specific needs of different users and instances. Founded in 2004 by Fred Luddy, ServiceNow has its roots in the experience and vision of a leader familiar with the nuances of IT service management, given Luddy's background with companies like Remedy Corporation and Peregrine Systems. This expertise is reflected in the platform's comprehensive approach.

One of ServiceNow's key strengths is its ability to consolidate various services and processes into a unified system of record. This integration capability simplifies and centralizes the management of enterprise operations, from IT services to customer service and security operations. By providing a single platform for these diverse functions, ServiceNow helps organizations enhance efficiency, reduce silos, and improve overall service delivery and management.

Why do we need ServiceNow?

ServiceNow certification is essential for several reasons in the modern business landscape:

Streamlining Operations: ServiceNow's cloud-based platform enables organizations to replace outdated processes with more efficient, automated workflows. This modernization is key in keeping pace with the rapid evolution of business practices and technology.
Centralized Request Handling: It provides a single point where requests from machines, customers, and employees converge. This centralization streamlines how requests are managed, enhancing overall operational efficiency.
Cross-Departmental Collaboration: ServiceNow facilitates collaboration across different departments. Teams can prioritize, assign, and work on requests together, leading to more effective problem-solving and issue resolution.
Enhanced Problem Identification: By allowing various departments to collaborate effectively, ServiceNow aids in more creatively and efficiently identifying and addressing problems. This leads to quicker resolutions and improved processes.
Improved Service Levels: Implementing ServiceNow can lead to significant enhancements in service delivery. By automating and optimizing service management, organizations can provide faster and more reliable services to their users.
Boosting Productivity: ServiceNow drives efficiency, enabling work to be completed faster and more effectively than traditional methods. This increase in productivity is beneficial not just for IT teams but across the entire organization.

Therefore, ServiceNow admin training is more than just an IT tool; it's a comprehensive platform that transforms how organizations manage and deliver services, fostering a more integrated, efficient, and agile approach to business operations.

Features

ServiceNow, as a comprehensive service management platform, offers a range of features that make it highly beneficial for organizations. These features include:

Customer-Centric Hosting with Lower Maintenance Costs: ServiceNow provides a hosting solution that focuses on delivering optimal customer experiences while simultaneously reducing the costs associated with maintenance. This is achieved through its cloud-based nature, which eliminates the need for extensive on-premise infrastructure.
Ease of Customization: One of the platform's key strengths is its high level of customizability. Organizations can tailor the platform to their specific needs, whether it's modifying workflows, creating custom applications, or integrating with other systems. This flexibility allows companies to adapt the platform to their evolving business requirements.
Live Reporting and Monitoring: ServiceNow includes robust live reporting and monitoring capabilities, enabling organizations to gain real-time insights into their operations. This feature is crucial for making informed decisions, tracking the performance of various services, and identifying areas for improvement.
Data Integrity and Privacy: The platform places a strong emphasis on data integrity and privacy. It ensures that data is accurately maintained and protected, complying with various data protection regulations. This is especially important for organizations that handle sensitive information.
Enhanced Internal Monitoring: ServiceNow allows for improved monitoring of internal processes. This enhanced oversight helps in identifying inefficiencies, managing resources effectively, and ensuring that the organization's internal workflows are running smoothly and align with business objectives.

ServiceNow's features are designed to support efficient, secure, and flexible service management, making it a valuable tool for organizations looking to optimize their IT and business processes.

ServiceNow Software Asset Management training is a comprehensive solution that helps organizations efficiently manage and optimize their software assets. It provides a centralized platform for tracking software licenses, usage, and compliance. SAM enables businesses to reduce software costs by identifying unused or underutilized licenses, ensuring compliance with licensing agreements, and automating software procurement processes.

ServiceNow Terminology

ServiceNow's terminology reflects its functionality and user-centric design, helping to streamline and manage various aspects of service management. Understanding these terms is essential for effectively utilizing the platform:

Lists: Lists in ServiceNow are interfaces that display sets of records retrieved from a data table.
Forms: Forms are used to display, enter, or update a single record from a data table.
Users: Users are individuals who interact with the ServiceNow platform within an enterprise.
Roles: Roles in ServiceNow define the permissions and access levels of users based on their responsibilities within the organization.
Groups: Groups are collections of users who perform similar tasks or have similar responsibilities within the organization.

ServiceNow IT Asset Management (ITAM) training is a comprehensive solution designed to efficiently manage an organization's IT assets throughout their lifecycle. It enables businesses to gain better visibility into their IT infrastructure, track asset usage, optimize procurement, and ensure compliance with licensing agreements. ServiceNow ITAM helps in reducing costs by eliminating asset redundancies and optimizing asset utilization.

ServiceNow Configuration

The ITSM (IT Service Management) guided setup in ServiceNow is indeed an effective and streamlined way to configure the platform, especially for initial setup. This approach is designed to simplify and guide the configuration process, making it more accessible, especially for system administrators or those new to ServiceNow. Here's how it works:

Accessing ITSM Guided Setup: Typically, a system administrator with the necessary permissions can access the ITSM guided setup. To do this, they would navigate to the ITSM option in the main navigation bar and select “ITSM Guided Setup.” From there, clicking on the 'Get Started' button initiates the setup process.
Step-by-Step Configuration Tasks: The ITSM guided setup presents a series of tasks or steps that guide users through configuring various IT service management applications within their ServiceNow instance. This structured approach ensures that all key aspects of setup and configuration are covered.
Customization Options: During the setup, administrators can customize various elements such as the company logo, company name, and banner. Additionally, they can specify which fields should be displayed in lists and forms, tailoring the interface to the organization's specific needs.
Configuring Main Applications: Besides basic customization, the ITSM guided setup assists in configuring main applications like Incident Management, Change Management, and others. This is crucial as these applications are core to IT service management and often require careful setup to align with organizational processes and policies.
Guidance and Best Practices: The ITSM guided setup not only provides a step-by-step approach but also incorporates best practices and recommendations, making it easier for administrators to configure the platform effectively.

By using the ITSM guided setup, organizations can ensure a comprehensive and well-structured configuration of their ServiceNow instance, laying a solid foundation for efficient IT service management.

Conclusion

This comprehensive ServiceNow tutorial by Multisoft Virtual Academy offers a deep dive into various critical aspects of the platform, making it an invaluable resource for anyone looking to master ServiceNow. From understanding the basics of what ServiceNow is, to more advanced topics like development, configuration, administration, and scripting, this tutorial covers a broad spectrum of necessary skills and knowledge.

This tutorial is particularly beneficial for those aiming to gain a holistic understanding of ServiceNow, whether they're new to the platform or looking to enhance their existing skills. It's structured to provide both theoretical knowledge and practical application, ensuring a well-rounded learning experience.

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About the Author

Shivali Sharma

Shivali is a Senior Content Creator at Multisoft Virtual Academy, where she writes about various technologies, such as ERP, Cyber Security, Splunk, Tensorflow, Selenium, and CEH. With her extensive knowledge and experience in different fields, she is able to provide valuable insights and information to her readers. Shivali is passionate about researching technology and startups, and she is always eager to learn and share her findings with others. You can connect with Shivali through LinkedIn and Twitter to stay updated with her latest articles and to engage in professional discussions.

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