Understanding the components of SAP Hybris Cloud for Customer (SAP C4C) - SAP C4C Technical Course and Certification Training

Shivali Sharma | Updated on 05 Jan, 2023 | SAP Enterprise Resource Planning (ERP) Training and Certification Courses | 1584

SAP C4C Technical Course and Certification Training have been designed for SAP consultants and SAP professionals. Even freshers interested in learning SAP C4C can opt for SAP C4C Technical Course and Certification Training. Interested in learning what SAP C4C is all about, keep reading Multisoft’s blogs and articles.

In this article, you will learn about the two main components of SAP C4C: SAP Hybris Cloud for Sales and SAP Hybris Cloud for Service

SAP Hybris Cloud for Sales - SAP C4C Technical Course and Certification Training

As part of the SAP C4C solution, SAP Hybris Cloud for Sales focuses on sales support. An important function is to provide the sales staff with all relevant information for successful customer contact in a simple way and regardless of location. This data includes sales, open offers, opportunities, contact persons, service processes, and orders placed. An SAP ERP, for example, can serve as a data source. However, it is not only possible to retrieve data, but also to record it on a mobile basis. Some application examples for this are the photographing or scanning of business cards, the collection of visit reports, or simply the admission of orders. All functions are designed to save time for the sales representative, giving him more freedom to manage his customer relationships.
In addition to operational functionalities, SAP Hybris Cloud for Sales contains an integrated analytics component. This uses internal company data as well as external information (e.g. competing products) to provide various analyses.

Another notable feature of the SAP C4C component is its integration with common e-mail clients (such as Microsoft Outlook and Lotus Notes) and with social media platforms. In addition, SAP Hybris Cloud for Sales works seamlessly with SAP ERP, SAP CRM, and SAP JAM. The latter is a platform for collaboration in the enterprise, which contains the classical functions of a social network.

SAP Hybris Cloud for Service - SAP C4C Technical Course and Certification Training

The second key component of SAP Hybris Cloud for Customer (SAP C4C) is SAP Hybris Cloud for Service. Its task is to support all aspects of customer service. In particular, the software takes into account the fact that customers today contact the service via a wide variety of communication channels. Often they even make service requests before the actual purchase process starts. Therefore, traditional channels are supported as well as modern contact possibilities - including social media, messenger services, and chat functions on websites. We are therefore also talking about a multichannel service tool.

As far as field service is concerned, SAP Hybris Cloud for Service (also known as SAP C4S) includes a visual planning board that can be used to plan and manage technician deployments. The field service technicians themselves also receive mobile tools. For example, it is possible to receive service orders via smartphone, view solution information, call up spare parts inventories, and order spare parts.
Service and customer support also benefit from extensive information stored directly with the respective customer. This includes customer profiles, preferences, and an order and service history. The information collected also makes it possible to place tailor-made offers at the right time and to ensure individual support. Some other features of SAP Hybris Cloud for Service are, a self-service portal (customers solve service requests independently); collaborative problem solving using SAP Jam Communities; a knowledge base, and mapping of Service Level Agreements, Contracts, and Guarantee.

Want to gain in-depth knowledge of Sap C4C, consider enrolling for SAP C4C Technical Course and Certification Training.

Why get SAP C4C Technical Course and Certification Training from Multisoft Virtual Academy?

Multisoft Virtual Academy has been in the industry for more than 2 decades. SAP C4C Technical Course and Certification Training program are delivered by Multisoft’s global subject matter experts with a step-by-step teaching approach and instant doubt resolution. This course offers in-depth knowledge of all the aspects, capabilities, and uses of SAP C4C. All the courses offered by Multisoft Virtual Academy come with perks like lifetime e-learning access and recorded training session videos. After successful completion of the SAP C4C Technical Course and Certification Training program, participants receive a globally recognized training certificate. Moreover, apart from offering an internationally accepted certificate to help showcase skills and learning to potential employers across the world, Multisoft offers after-training support to help successful participants connect with potential employers.

Conclusion: SAP C4C Technical Course and Certification Training program offer knowledge on the essentials of SAP C4C and end-to-end sales process flow. This course has been specially designed for SAP consultants; SAP professionals and freshers interested to learn SAP C4C. It allows participants to learn from industry experts through real-life examples and assignments.

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About the Author

Shivali Sharma

Shivali is a Senior Content Creator at Multisoft Virtual Academy, where she writes about various technologies, such as ERP, Cyber Security, Splunk, Tensorflow, Selenium, and CEH. With her extensive knowledge and experience in different fields, she is able to provide valuable insights and information to her readers. Shivali is passionate about researching technology and startups, and she is always eager to learn and share her findings with others. You can connect with Shivali through LinkedIn and Twitter to stay updated with her latest articles and to engage in professional discussions.

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Understanding the components of SAP Hybris Cloud for Customer (SAP C4C) - SAP C4C Technical Course and Certification Training

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