Salesforce Service Cloud Consultant Certification Course

Salesforce Service Cloud is a customer relationship management platform offered by Salesforce that focuses on customer service and support. The platform allows users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents, in order to nurture one-to-one marketing relationships with every customer across multiple channels and devices. Salesforce Service Cloud Training Course offered by Multisoft Virtual Academy imparts knowledge on all the fundamental concepts and capabilities of Salesforce Service cloud, by helping them understand the terminology related to Service cloud; learn about the factors influencing the contact centre and the considerations for business continuity; learn how to design and deploy strategies appropriate for a contact centre; handle knowledge management starting from creation to feedback including the data migration strategy; design a case management solution from case creation to closure and more.

Taught by Multisoft’s certified industry experts, this course has been designed for advance developers, administrators, Salesforce developers, senior business analyst and cloud computing consultants. Salesforce Service Cloud Training Course comes with perks like lifetime e-learning access, recorded training session videos and after training support. This course is delivered in live instructor-led one-on-one and corporate sessions. Once the candidate has successfully completed the program, he/she will be awarded with a globally recognized training certificate.

Salesforce Service Cloud Training Course Objectives:

• Understand the terminology related to Service cloud
• Determine the factors influencing the contact centre and the considerations for business continuity
• Understand designing and deployment strategies appropriate for a contact centre
• Handle knowledge management starting from creation to feedback including the data migration strategy
• Determine the functionality over different interaction channels including web, email, chat, social media, and mobile phone
• Design a case management solution from case creation to closure
• Handle large data and transaction volume issues in analysing and coming up with the design considerations