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Salesforce Service Cloud Consultant Certification Course

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Gain fundamental knowledge of Salesforce Service Cloud concepts, features, and use cases with Salesforce Training Course from Multisoft Virtual Academy. Get trained from Multisoft’s global subject matter expert in one-on-one and corporate training sessions. Avail perks like lifetime e-learning access and a globally recognized training certificate.

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Instructor-led Training Live Online Classes

Suitable batches for you

04 Jan 2025 24 06:00 PM - 09:00 PM Sat, Sun
05 Jan 2025 24 06:00 PM - 09:00 PM Sat, Sun
11 Jan 2025 24 06:00 PM - 09:00 PM Sat, Sun
12 Jan 2025 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

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Instructor-led Training Live Online Classes

04 Jan 2025 24 06:00 PM - 09:00 PM Sat, Sun
05 Jan 2025 24 06:00 PM - 09:00 PM Sat, Sun
11 Jan 2025 24 06:00 PM - 09:00 PM Sat, Sun
12 Jan 2025 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 500

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Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 24 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Recorded Sessions
  • Lifetime e-Learning Access
  • Free Online Assessments
One to One training One to One Training

Salesforce Service Cloud Consultant Training Course Overview

Salesforce Service Cloud is a customer relationship management platform offered by Salesforce that focuses on customer service and support. The platform allows users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents, in order to nurture one-to-one marketing relationships with every customer across multiple channels and devices. Salesforce Service Cloud Training Course offered by Multisoft Virtual Academy imparts knowledge on all the fundamental concepts and capabilities of Salesforce Service cloud, by helping them understand the terminology related to Service cloud; learn about the factors influencing the contact centre and the considerations for business continuity; learn how to design and deploy strategies appropriate for a contact centre; handle knowledge management starting from creation to feedback including the data migration strategy; design a case management solution from case creation to closure and more.

Taught by Multisoft’s certified industry experts, this course has been designed for advance developers, administrators, Salesforce developers, senior business analyst and cloud computing consultants. Salesforce Service Cloud Training Course comes with perks like lifetime e-learning access, recorded training session videos and after training support. This course is delivered in live instructor-led one-on-one and corporate sessions. Once the candidate has successfully completed the program, he/she will be awarded with a globally recognized training certificate.

Salesforce Service Cloud Training Course Objectives:

  • Understand the terminology related to Service cloud
  • Determine the factors influencing the contact centre and the considerations for business continuity
  • Understand designing and deployment strategies appropriate for a contact centre
  • Handle knowledge management starting from creation to feedback including the data migration strategy
  • Determine the functionality over different interaction channels including web, email, chat, social media, and mobile phone
  • Design a case management solution from case creation to closure
  • Handle large data and transaction volume issues in analysing and coming up with the design considerations

Salesforce Service Cloud Consultant Training Course Content

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  • Module 1. Industry Knowledge     
  • Module 2. Implementation Strategies        
  • Module 3. Service Cloud Solution Design 
  • Module 4. Knowledge Management          
  • Module 5. Interaction Channels
  • Module 6. Case Management       
  • Module 7. Contact Centre Analytics          
  • Module 8. Integration and Data Management

Salesforce Service Cloud Consultant Training Course Prerequisite

Candidates should have completed either of the following or both the trainings to become eligible for Salesforce Service Cloud Training Course: 

  • Administration Essentials for New Admins (Enterprise and Unlimited Editions) (ADM201)
  • Building Applications with Force.com (DEV 401)

Target Audience

  • Administrators
  • Salesforce developers
  • Senior business analyst

Free Salesforce Service Cloud Consultant Training Assessment

Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.

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Salesforce Service Cloud Consultant Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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Salesforce Service Cloud Consultant Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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Salesforce Service Cloud Consultant Training FAQ's

Salesforce Service Cloud is a CRM (customer relationship management) platform for customer service and support. It is a Sales Cloud product, which is a popular and widely used CRM software for sales professionals.

The Sales Cloud product is used by businesses that are focused on generating leads, opportunities and sales. On the other hand, Salesforce Service Cloud contains all of the features that Sales Cloud includes, along with features for service-oriented businesses with higher support process demands.

Salesforce is the leading SaaS provider with its flagship CRM platform, available exclusively online, as well as its SaaS platforms for marketing, service, and the Internet of Things. All of these platforms can be packaged and sold as traditional software.

Salesforce Service Cloud allows you to Streamline Workflow, Automate Service Processes, and Surface Key Topics, Articles, and Experts to transform the agent experience. It simplifies making one-to-one connections with every customer, across multiple channels on any device.

There are 6 types of Salesforce Clouds:  Sales Cloud  Service Cloud  Marketing Cloud  Commerce Cloud  Experience Cloud  Analytics Cloud

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