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Service Portal Fundamentals Training

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Transform your career with Service Portal Fundamentals training from Multisoft Virtual Academy. This course provides expert guidance on creating efficient service portals that improve user interaction and operational efficiency. Start your journey to becoming a Service Portal expert now!

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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Duration: 24 Hrs
Subject Matter Expert
After Training Support
Lifetime e-Learning Access
Recorded Sessions
Free Online Assessments

One to One Training

Service Portal Fundamentals Training Course Syllabus

Curriculum Designed by Experts

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The Service Portal Fundamentals training offered by Multisoft Virtual Academy is designed to equip participants with the essential skills and knowledge needed to create and manage effective service portals. Throughout this comprehensive course, learners will dive deep into the architecture of service portals, understanding how to design user interfaces that are both intuitive and responsive. Participants will learn how to customize portals according to specific business needs, integrating essential features such as search functionalities, service catalogs, and user feedback systems. The training also covers the implementation of widgets and APIs for enhanced functionality, ensuring portals are not only functional but also scalable and secure. With a focus on practical skills, this course includes hands-on sessions where participants can apply their learning in real-time scenarios, building and troubleshooting portals under the guidance of industry experts. By the end of the course, attendees will have a solid understanding of how to leverage service portals to improve customer satisfaction, streamline service management processes, and boost overall business efficiency.

This training is ideal for IT professionals, web developers, and anyone involved in the digital transformation of customer service operations. Enroll in the Service Portal Fundamentals training at Multisoft Virtual Academy and take the first step towards mastering the art of creating sophisticated service portals.

Service Portal Fundamentals Training is a specialized course designed to teach IT professionals how to create, customize, and manage service portals effectively. This training covers essential topics such as user interface design, widget creation, and workflow integration, empowering participants to enhance user experience and streamline service operations using the ServiceNow platform.

Define Service Portal
Discuss reasons for building a Service Portal
Review Service Portal administration and development duties
Explore the Branding Editor
Examine where to get Service Portal help

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Learn how to create a new Theme, a new Portal, and a new Page.
Review the Service Portal framework
Create a new Theme
Create a new Service Portal
Create a new Page
Review the Bootstrap framework
Explore baseline Page

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Learn how to use Widgets on a Page to provide your content. This module also includes a low-code overview on how to create a new Widget.
Define Widgets and explore the baseline elements
Learn how to use Widgets
Clone existing Widgets
Develop new Widgets
Widget debugging

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Learn how to create a new Menu and how to include it in a Service Portal.
Define a Header Menu
Explore Menu Items
Discuss nested Menu Items
Review testing Menu functionality

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Learn about the sources for Portal searches.
Define Contextual Search
Define Search Sources
Learn how to set Portal Search Sources
Learn about Pagination and Search Facets
Review creating new Search Sources
Explore external Search Sources

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Learn about Announcements, the Service Portal Log Entries table, the Usage Overview dashboard, using User Criteria records to control user access within a portal, and Guided Tours.
Learn about the Announcements Widget
Explore Page Route Maps
Review Service Portal transaction logging and reporting
Discuss use of User Criteria records to control user access in a portal
Explore Guided Tours for Service Portals

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Learn a variety of options you can configure to redirect users to a Service Portal and to specific pages.
Review available features that enable redirecting within a Service Portal
Page Route Maps
Login, redirect, and SSO

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Service Portal Fundamentals Training Description

Learn the foundational principles of service portal architecture, including portal structure, widget-based configurations, and integration capabilities.
Acquire skills in customizing and configuring service portals to meet specific organizational needs, focusing on layout, design, and functionality enhancements.
Gain proficiency in creating and managing widgets, which are essential for adding dynamic content and interactive features to service portals.
Explore how to integrate workflows into the service portal to automate processes and improve service delivery efficiency.
Develop the ability to create responsive service portals that function effectively on various devices, ensuring a seamless user experience.
Understand best practices for maintaining and managing service portals, including performance monitoring, troubleshooting, and user feedback incorporation.

System Administrators
Service Managers
IT Support Staff
Service Portal Developers
User Experience Designers
IT Project Managers
ServiceNow Administrators and Developers

Basic understanding of IT service management (ITSM) principles.
Familiarity with web technologies such as HTML, CSS, and JavaScript.

Service Portal Fundamentals Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

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Service Portal Fundamentals Corporate Training Certification

Interactive Virtual Training

Global Subject Matter Experts
Step-by –Step Learning Approach
Instant Doubt Clearing

Lifetime Access

Lifetime E-learning Access
Recorded Training Session Videos
Free Access to Practice Tests

24x7 Assistance

Help Desk Support
Doubt Resolution in Real-time
After Training Support

Hands on Experience

Project Based Learning
Learning based on real-life examples
Assignments and Practice Tests

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Multisoft Training Certificate
Globally Recognized and Accepted
Lifetime Validity

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Service Portal Fundamentals Training FAQ's

While the training is specific to the ServiceNow platform, the principles of service portal design and management can be applied broadly across other IT service management platforms.

A basic understanding of web technologies and programming can be beneficial, but it is not mandatory as the course will cover fundamental concepts suitable for beginners as well.

Yes, participants who successfully complete the course will receive a certification from Multisoft Virtual Academy, which can enhance your professional credibility and marketability.

Yes, Multisoft Virtual Academy provides support and guidance through their instructors and customer support team to help you with any challenges or questions you might have during the course.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number +91 8130666206