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ServiceNow HRSD Training

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Enhance your HR digital transformation skills with ServiceNow HRSD Training by Multisoft Virtual Academy. Learn to streamline HR processes, automate workflows, and improve employee self-service. Gain hands-on experience and certification to advance your career in HR service delivery. Enroll today to master ServiceNow HRSD!

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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Course Highlights

Duration: 24 Hrs
Subject Matter Expert
After Training Support
Lifetime e-Learning Access
Recorded Sessions
Free Online Assessments

One to One Training

ServiceNow HRSD Training Course Syllabus

Curriculum Designed by Experts

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The ServiceNow HR Service Delivery (HRSD) Training by Multisoft Virtual Academy is designed to help HR and IT professionals streamline HR operations using ServiceNow. This training provides in-depth knowledge of HR workflows, case management, employee self-service portals, lifecycle events, and automation tools, enabling organizations to optimize HR service delivery. Participants will learn how to configure and manage HRSD modules, automate repetitive tasks, and improve employee experience by leveraging ServiceNow’s capabilities. The course covers HR case and knowledge management, HR chatbots, document management, security settings, and integrations with platforms like Workday and SAP SuccessFactors. Led by industry experts, the training includes hands-on exercises, real-world case studies, and best practices to ensure practical application of skills. Whether you are an HR professional, ServiceNow consultant, IT administrator, or business process analyst, this course provides the expertise needed to modernize HR processes.

Upon completion, participants will receive an industry-recognized certification from Multisoft Virtual Academy, validating their skills in ServiceNow HRSD. Enroll today and take a step toward advancing your career in HR service automation and digital transformation!

ServiceNow HRSD Training is a specialized course that equips professionals with the skills to streamline HR service delivery using the ServiceNow platform. It covers HR workflows, case management, self-service portals, automation, and integrations, helping organizations enhance employee experiences and efficiency. Ideal for HR professionals, IT administrators, and ServiceNow consultants seeking HR digital transformation expertise.

Understanding HR Service Management

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Human resources getting started

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HR and IT implementation team
HR implementation decisions
State flows vs. workflows,
How HR cases and tasks are assigned
HR implementation information required
Human resources configuration

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Roles

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Tables Installed with HR Service Management ServiceNow
Roles Installed with HR Service Management ServiceNow
User groups Installed with HR Service Management ServiceNow
Data policies Installed with HR Service Management ServiceNow
The script includes Installed with HR Service Management ServiceNow
Client scripts Installed with HR Service Management ServiceNow
Business rules Installed with HR Service Management ServiceNow
Email notifications Installed with HR Service Management ServiceNow
Events Installed with HR Service Management ServiceNow
HR skills Installed with HR Service Management ServiceNow
HR catalogue items Installed with HR Service Management ServiceNow
Activate Human resources connect

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Installed with HR performance analytics
Tables modified with HR performance analytics

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HR profile editable field configuration

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Workflow-based HR process design
Employee Onboarding HR Workflow
Employee Offboarding HR Workflow
Employee change HR Workflow

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Define an organization position
View a location
View a department
HR skills management
Create or modify an HR skill a) Assign an HR skill to a group b) Assign an HR skill to a user
Assignment rules in HR
Create an HR assignment rule
Test an assignment rule
HR catalog management
Manage HR catalog categories
Add a new HR catalog category to the HR catalog
Create an HR catalog item
Modify an HR catalog item
Modify an HR case template
Modify an HR task template
View or modify HR case categories HR case categories
Configure the employment verification letter
HR profile records
HR profile security
Customized profile information
Create or modify an HR profile
Update your HR profile a) Add your emergency contact b) Add your employment history c) View the user directory
HR surveys

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Attach a knowledge article to an HR case

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Self-service HR portal
Submit a request from the HR portal
Request employment verification
Request tuition reimbursement
View your open HR cases
Use the HR knowledge base
Chat with HR
Attach documentation to an HR case
Create an HR case
HR cases for VIPs
Approve an HR case
Monitor the HR chat queue
Work on an HR case
View and update an HR task
Suspend and resume an HR case
Approve an employee change request
Request user documentation
Complete an employment verification request
Approve a tuition reimbursement request
Process a tuition payment
Escalate an HR case

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Manage HR cases by category
Use the HR manager Dashboard
Monitor HR onboarding cases
Run HR reports
Available HR reports
HR case SLAs
View the SLA of an HR case
View HR performance analytics
Evaluate HR survey responses

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Set up the workday integration

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ServiceNow HRSD Training Description

Learn the core components and functionalities of ServiceNow HR Service Delivery.
Set up HR cases, manage employee queries, and maintain a structured knowledge base.
Streamline HR processes by automating repetitive tasks and service requests.
Design and configure self-service portals for seamless HR interactions.
Implement and automate onboarding, offboarding, and other employee lifecycle events.
Configure role-based access control (RBAC) to ensure data privacy and security.

ServiceNow Administrators
ServiceNow Developers
IT Service Management (ITSM) Professionals
HRIS Specialists
HR Technology Consultants
Business Process Analysts
HR Service Delivery Managers
System Administrators
Digital Transformation Consultants

Familiarity with HR operations, employee lifecycle, and service delivery.
Understanding of IT Service Management (ITSM) and workflow automation is beneficial.

ServiceNow HRSD Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

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ServiceNow HRSD Corporate Training Certification

Interactive Virtual Training

Global Subject Matter Experts
Step-by –Step Learning Approach
Instant Doubt Clearing

Lifetime Access

Lifetime E-learning Access
Recorded Training Session Videos
Free Access to Practice Tests

24x7 Assistance

Help Desk Support
Doubt Resolution in Real-time
After Training Support

Hands on Experience

Project Based Learning
Learning based on real-life examples
Assignments and Practice Tests

Globally Recognized Certificate

Multisoft Training Certificate
Globally Recognized and Accepted
Lifetime Validity

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ServiceNow HRSD Training FAQ's

Yes, the training includes interactive labs, real-world case studies, and hands-on exercises to help participants apply their knowledge effectively.

Yes, participants will receive an industry-recognized certification from Multisoft Virtual Academy upon successful completion of the course.

This training enhances your expertise in HR service automation and digital transformation, making you a valuable asset for organizations using ServiceNow HRSD. It opens doors to roles in HR technology, ITSM, and HR process automation.

Yes, the course includes integrations with third-party HR systems like Workday, SAP SuccessFactors, and other HR management tools.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number +91 8130666206