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Curriculum Designed by Experts

Multisoft Virtual Academy offers BMC Remedy Certification Corporate Training to help IT professionals master IT service management and workflow automation. This training covers installation, configuration, and administration of BMC Remedy ITSM Suite, empowering learners with hands-on skills to optimize IT operations and streamline business processes. Gain in-depth knowledge, enhance your problem-solving abilities, and achieve industry-recognized certification with expert-led live sessions.
BMC Remedy Training is a specialized program that equips IT professionals with the knowledge and skills to manage and optimize IT service management processes using the BMC Remedy platform. It covers key areas like incident, problem, change, and asset management, along with workflow customization and automation, preparing participants for advanced roles and certifications in IT service management.
- BMC Remedy Architecture
- Introduction to ITIL
- Overview of BMC Remedy Out of the Box Applications (Incident Management,
- Problem Management and Change Management)
- Installing AR System procedure and sequence
- What are new in BMC Remedy 9.1 (New features)
- Compatibility – Supported Vs. Not supported
- How BMC Remedy 9.1 is different from BMC Remedy 7.6 and 8.x

- Introduction to Remedy Forms
- Database architecture
- Designing and creating forms
- Working with different fields
- Working with table fields

- (Display only, Join forms)
- Introduction to workflow (Active links, Filters and Escalations)
- Workflow actions as (Service)Functions
- Introduction to Guides
- Approving requests, Email Engine
- Use of Rule Based Email
- ARDBC and AREA LDAP plugins and Web-services

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Outcome centric learning solutions to meet changing skill-demand of your organizationWide variety of trainings to suit business skill demands
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Choose topics, schedule and even a subject matter expert
Skilled professionals with relevant industry experience
Customized trainings to understand specific project requirements
Check performance progress and identify areas for development
Free BMC Remedy Certification Training Assessment
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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BMC Remedy Certification Training Certification
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