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Flexible, corporate learning for groups, accessible anytime, anywhere.
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Real-time, interactive classes taught by SME via web conferencing.
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Customized, face-to-face training sessions delivered at your location.
ServiceNow Enterprise Service Management (ESM) Corporate Training
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Curriculum Designed by Experts
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ServiceNow Enterprise Service Management (ESM) Corporate Training by Multisoft Virtual Academy is designed to help organizations streamline and automate business processes across IT, HR, finance, and customer service. This training equips professionals with in-depth knowledge of ServiceNow's ESM capabilities, including workflow automation, self-service portals, and AI-driven analytics. Participants will gain hands-on experience in configuring and managing enterprise services, enhancing operational efficiency, and driving digital transformation. Led by industry experts, this course is ideal for IT managers, service desk professionals, and business process owners looking to optimize service delivery and improve cross-department collaboration using the ServiceNow platform.
ServiceNow ESM training is a specialized course designed to teach IT professionals how to optimize and automate IT service management processes. The training covers workflow design, service catalog configuration, and incident, problem, and change management, preparing participants for ServiceNow certification and enhanced career opportunities.
- Understanding the concept of ESM
- Evolution of IT Service Management (ITSM) to ESM
- Key components and benefits of ESM
- Role of ServiceNow in ESM transformation
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- Overview of the ServiceNow platform architecture
- Introduction to ServiceNow modules and applications
- Navigating the ServiceNow user interface
- Understanding ServiceNow data model and tables
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- Introduction to CMDB and its importance in ESM
- Configuration Item (CI) types and relationships
- CMDB population strategies and best practices
- Integrating external data sources with CMDB
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- Understanding incident management process in ServiceNow
- Incident lifecycle stages and workflows
- Incident categorization, prioritization, and assignment
- SLA management and escalation in incident resolution
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- Overview of change management process in ServiceNow
- Change lifecycle stages and change models
- Creating, assessing, and implementing changes
- Change scheduling, approval, and rollback procedures
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- Introduction to problem management in ServiceNow
- Problem identification, investigation, and diagnosis
- Root cause analysis techniques
- Problem resolution and knowledge management
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- Overview of Service Catalog and its role in ESM
- Designing and publishing service offerings
- Service Catalog request fulfillment process
- Catalog item variables, workflows, and approvals
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- Introduction to SLM and its objectives
- Defining SLAs, OLAs, and UCs in ServiceNow
- Monitoring and reporting SLA performance
- Continuous improvement of service levels
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- Utilizing reporting tools and dashboards in ServiceNow
- Creating custom reports and performance analytics
- Leveraging data visualization for informed decision-making
- Identifying trends, patterns, and areas for improvement
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- Integration capabilities of ServiceNow platform
- Automating repetitive tasks with ServiceNow Orchestration
- ServiceNow IntegrationHub for connecting external systems
- Best practices for secure and efficient integrations
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- Advanced customization and scripting in ServiceNow
- Extending ServiceNow capabilities with plugins and applications
- ServiceNow mobile application development
- Emerging trends and future directions in ESM
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- Hands-on project to apply ESM concepts and skills learned
- Design and implement a comprehensive ESM solution using ServiceNow
- Presentation and evaluation of capstone projects
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We are happy to help you 24/7Multisoft Corporate Training Features
Outcome centric learning solutions to meet changing skill-demand of your organization
Wide variety of trainings to suit business skill demands
360° learning solution with lifetime access to e-learning materials
Choose topics, schedule and even a subject matter expert
Skilled professionals with relevant industry experience
Customized trainings to understand specific project requirements
Check performance progress and identify areas for development
Free ServiceNow Enterprise Service Management (ESM) Corporate Training Assessment
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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ServiceNow Enterprise Service Management (ESM) Corporate Training Certification
Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.
Multisoft Virtual Academy's training certificate comes with lifetime validity.
Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.
All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.
Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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Frequently Asked Questions
Corporate training refers to a system of professional development activities provided to educate employees. The primary goal of corporate training is to enhance the skills, knowledge, and effectiveness of individuals and teams to boost overall business performance and efficiency.
Available programs include leadership training, technical skills development, soft skills enhancement, compliance, diversity and inclusion workshops, and role-specific certifications. These programs are tailored to industry needs and can address areas such as project management, communication, data analysis, and IT tools for professional and organizational growth.
Our training sessions can be delivered in various formats including online, in-person, and hybrid models. We utilize the latest technology to provide interactive webinars, virtual classrooms, and on-demand courses, as well as traditional face-to-face workshops.
Training customization begins with assessing business objectives, skill gaps, and workforce requirements. Programs are then designed to address these needs, integrating industry-specific content, hands-on learning, and relevant case studies. Customization ensures that training aligns with company goals and delivers measurable outcomes.
Sessions are led by experienced professionals, certified trainers, and subject matter experts with in-depth industry knowledge. Trainers use interactive methods, real-world examples, and hands-on activities to deliver engaging and impactful learning experiences tailored to participant needs.
We cater to industries like IT, healthcare, manufacturing, retail, finance, hospitality, and education. Our programs are tailored to meet the unique needs of these sectors, ensuring relevance and effectiveness for diverse organizational goals and workforce requirements.
Yes, participants receive certificates upon successfully completing our training programs. These certificates serve as recognition of the skills and knowledge gained during the training.
Registration can be completed online through our website. You can also contact our customer service team for assistance with registration and to discuss any specific training requirements or scheduling preferences. To contact Multisoft Systems you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number+91 8130666206
We offer both group and individual training sessions. Individual training can be tailored specifically to a person’s role within the company, focusing on their particular development needs.
We understand that business needs can change, so we offer flexible scheduling options. If you need to reschedule a training session, we will work with you to find a new date that suits your team’s availability without additional rescheduling fees.
For any specific inquiries or detailed information about our training programs, you can contact our dedicated customer service team or training coordinators via phone (+91 8130666206), email (enquiry@multisoftvirtualacademy.com), or through our website’s contact form.
Corporate training improves employee productivity, fosters innovation, enhances job satisfaction, and ensures alignment with the company’s strategic objectives. It also helps organizations stay competitive in a rapidly changing business environment.
Absolutely. We provide remote training options that allow employees from different locations to join sessions simultaneously, promoting a unified learning experience.
Yes, many of our training programs focus on teamwork, communication, and collaboration, enhancing employees’ ability to work together effectively.
We prioritize flexibility to meet your needs, so there is no minimum team size required to start corporate training at Multisoft Systems. Whether you have a single participant or a large team, we offer tailored training solutions with all program inclusions to ensure a comprehensive learning experience.
Live virtual classrooms at Multisoft Systems are real-time, instructor-led online sessions designed to provide an interactive and engaging learning experience. Participants can interact with instructors and peers, just like in a physical classroom.
Blended learning at Multisoft Systems combines online and instructor-led training to deliver a personalized, flexible, and engaging education experience. Using tools like videos, apps, and hands-on projects, learners can study at their own pace, anytime and anywhere. This hybrid model enhances understanding, skill retention, and satisfaction, making it ideal for professionals seeking a stress-free learning approach.
Training session durations vary depending on the topic and depth. Programs can range from one-day workshops to multi-week courses. Specific timelines are customized to meet organizational schedules and learning objectives while ensuring thorough knowledge transfer.
Effectiveness is measured using pre- and post-training assessments, participant feedback, performance evaluations, and business impact analysis. These methods help track knowledge retention, skill improvement, and the practical application of training outcomes.
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