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SAP Field Service Management (FSM) Training Certification Course Online

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Gain in-depth understanding of the key field service management business scenarios with SAP Field Service Management (FSM) Training Course from Multisoft Virtual Academy. Get trained from Multisoft’s global subject matter experts and earn a globally recognized training certificate. Get one-on-one and corporate trainings and avail perks like lifetime e-learning access and after training support.

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21 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun
22 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun
28 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun
29 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun

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Instructor-led Training Live Online Classes

21 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun
22 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun
28 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun
29 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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Course Highlights

Duration: 24 Hrs.
Subject Matter Expert
After Training Support
Recorded Sessions
Lifetime e-Learning Access
Free Online Assessments

One to One Training

SAP Field Service Management (FSM) Training Course Syllabus

Curriculum Designed by Experts

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SAP Field Service Management (SAP FSM) is an application designed for professional deployment planning of technicians, vehicles, materials and tools. SAP Field Service Management helps organization’s work processes get streamlined and you realize more revenue, accelerate invoicing, and elevate customer satisfaction levels. In SAP Field Service Management (FSM) Training Course, participants will gain understanding of key functional areas in SAP Field Service Management, such as Planning and Dispatching, Business Rules, Screen Configurations & Custom Fields, Smartforms, Single Tenant Crowd Service, Mobile Field Service Application and Reporting & Query API. You will also get to understand the full functionality of SAP Field Service Management solution web and mobile applications and learn how to configure & present new product features; and more.

Taught by Multisoft’s certified industry experts, this course has been designed for functional consultant, system administrator, technology consultant, trainer and end users. SAP Field Service Management (FSM) Training Course comes with perks like lifetime e-learning access, recorded training session videos and after training support. This course is delivered by Multisoft’s global subject matter experts, in live instructor-led one-on-one and corporate sessions. Once the candidate has successfully completed the program, he/she will be awarded with a globally recognized training certificate.

SAP Field Service Management (FSM) Training Course Objectives:

Gain a deeper understanding of key functional areas in SAP Field Service Management, such as Planning and Dispatching, Business Rules, Screen Configurations & Custom Fields, Smartforms, Single Tenant Crowd Service, Mobile Field Service Application and Reporting & Query API
Understand the full functionality of SAP Field Service Management solution web and mobile applications
Understand and know how to configure & present new product features
Perform configurations using the Field Service Management Administration Module
How to present use case scenarios as an administrator, dispatcher, field technician?
How to provide first level support to their client?
Know where to get additional information, best practices and documentation

Introduction to SAP Field Service Management" provides a concise overview of the essential features and functionalities of SAP's FSM solution. Designed for beginners, this course covers key aspects such as scheduling, dispatching, and real-time analytics, equipping participants with the foundational knowledge to optimize field service operations efficiently.

How SAP Field Service Management fits into SAP Service Cloud
Solution overview
SAP Field Service Management functionalities
Architecture

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Data Models and APIs
User Types and Cloud Accounts
Business Objects
Data loader and Data exporter
Data object management
Hands-On Exercise

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Account and Company settings
User Groups
Service Workflow configuration
Custom translations
Query API
Instructor Demo
Hands-On Exercise

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Overview
Service call lifecycle
Create and assign a service call
Release scenarios
Workflow steps
Reservation types
Map
Using skills and filters
Instructor Demo
Hands-On Exercise

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Overview
Mobile service workflow
Create new assignment on mobile (Service Call, Activity)
Reserved materials.
Record time (effort)
Expenses & materials
Activity feedback
Checkout
Offline considerations
Instructor Demo
Hands-On Exercise

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Overview and features
Smartform templates and designer
Elements
Smartforms in mobile application
Instructor Demo
Hands-On Exercise

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What are Business Rules used for?
Where to find Business Rules?
Business Rule Configuration
Validating and Executing a Business Rule
Instructor Demo
Hands-On Exercise

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Overview
Business reports via Dashboards
Cloud reporting
Integration with SAP Analytics Cloud
Instructor Demo
Hands-On Exercise

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Overview & Disambiguating Multi-tenant and Single tenant
Crowd Service Architecture
Partner Portal
Is your use case suited for Crowd Service?
The crowd service workforce

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Self-service functionality
Self Service web application
The admin portal
Configuration, set up and Branding
Interactive Demo

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Overview of supported integration scenarios
End to end process with integration points
Master data, Ticket and Items integration

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SAP Field Service Management (FSM) Training Description

Understand Core Concepts: Gain foundational knowledge of SAP FSM and its applications.
Efficient Scheduling: Learn to optimize field service schedules and resource allocation.
Mobile Solutions: Master the use of SAP FSM mobile apps for on-site service management.
Customer Experience: Enhance customer satisfaction through effective service delivery and communication.
Integration Skills: Acquire skills to integrate SAP FSM with other SAP modules and third-party systems.
Data Analysis: Develop the ability to analyze service data for continuous improvement.
Troubleshooting: Learn to identify and resolve common issues in field service operations.

Field Service Managers
Service Technicians
IT Professionals
Project Managers
Customer Service Representatives
Business Analysts

Basic SAP Knowledge: Familiarity with SAP interface and basic functionalities.
Field Service Understanding: Basic knowledge of field service operations and management.
Technical Skills: Proficiency in using web-based applications and mobile devices.
ERP Experience: Prior experience with Enterprise Resource Planning (ERP) systems is advantageous.
Analytical Skills: Ability to analyze and interpret data for decision-making.

SAP Field Service Management (FSM) Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

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SAP Field Service Management (FSM) Corporate Training Certification

Interactive Virtual Training

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Step-by –Step Learning Approach
Instant Doubt Clearing

Lifetime Access

Lifetime E-learning Access
Recorded Training Session Videos
Free Access to Practice Tests

24x7 Assistance

Help Desk Support
Doubt Resolution in Real-time
After Training Support

Hands on Experience

Project Based Learning
Learning based on real-life examples
Assignments and Practice Tests

Globally Recognized Certificate

Multisoft Training Certificate
Globally Recognized and Accepted
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SAP Field Service Management (FSM) Training FAQ's

Field service management application allows businesses to seamlessly and efficiently manage all the resources involved in field service management activities. The application enables managers and technicians to manage customer service contracts, process job orders, keep track of service and repair tasks, automate scheduling and dispatch, collect payment and more.

SAP Crowd Service helps a company build an own ecosystem of internal and external experts and technicians, to increase geographical coverage and provide faster service to the field and react fast to peaks in service request demands.

SAP Smart Forms provide a graphical user interface that helps you create and maintain the layout and the form logic of a form: the SAP Form Builder.

With SAP Field Service Management Solution, one can;  Optimize field service operations.  Empower managers, technicians, and dispatchers.  Improve customer experiences.

4 Key Capabilities of SAP Field Service Management are, AI-Powered Planning & Dispatching; Mobile Service Execution; Customer Self-Service and Back-Office Integration.

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SAP Field Service Management (FSM) Training Certification Course Online

Start Date	No. of Hrs	Time (IST)	Day	Price
21 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun	$ 700
22 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun	$ 700
28 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun	$ 700
29 Dec 2024	24	06:00 PM - 09:00 PM	Sat, Sun	$ 700

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SAP Field Service Management (FSM) Training Certification Course Online

Ready to Up-Skill yourself !

Instructor-led Training Live Online Classes

Suitable batches for you

$ 700

Talk to our training advisor

Instructor-led Training Live Online Classes

Online Classroom Training

$ 700

Self-Paced Learning

$ 700

Corporate Training

Talk to our training advisor

Course Highlights

Curriculum Designed by Experts

SAP Field Service Management (FSM) Training Course Overview

Introduction to SAP Field Service Management

Master data management /DTO

Administration

Planning & Dispatching

Mobile Field Service

Smartforms

Business Rules

Analytics & reports

Crowd Service

Customer Self Service

Integrations

Free Career Counselling

SAP Field Service Management (FSM) Training Description

SAP Field Service Management (FSM) Training Course Objectives

SAP Field Service Management (FSM) Training Target audience ?

SAP Field Service Management (FSM) Training prerequisite ?

SAP Field Service Management (FSM) Training Certification

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SAP Field Service Management (FSM) Corporate Training Certification

Interactive Virtual Training

Lifetime Access

24x7 Assistance

Hands on Experience

Globally Recognized Certificate

Take the first step!

SAP Field Service Management (FSM) Training FAQ's

Why is field service management important?

What is crowd service in SAP FSM?

What is SAP Smartforms?

What are the benefits of SAP FSM?

What are the key capabilities of SAP FSM?

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