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Our Frequently Asked Questions reflect our audience's needs and covers a broad range of intents, and keeps the visitors up-to-date with the newly added areas. We put ourselves in our customer's shoes to figure out what questions or problems they might experience. Hence, we try to provide well-researched solutions to those issues. We precisely focus on the question and answer with the exact information. This page gives internal page views and showcases our expertise in the online training industry.

FAQ's

Multisoft is an Authorized Training Provider with many technological giants say Microsoft, Cisco, Oracle, IBM, and more. We are recognized for providing knowledge through our industry focused and quality driven trainings.

Multisoft is an all-inclusive training provider that works on the below training models:
Instructor-led Online: Our instructor-led online training sessions are conducted via a collaborative platform that allows two-way interaction between the student and trainer. Supported with features like video and text chat, screen sharing, files exchange etc. make the sessions engaging.
On-site/Corporate: Corporate learners have to upgrade their skills to meet the industry standards; hence, Multisoft designs customized training programs to fulfill their up-gradation needs. With each module addressing unique business requirements, our corporate training vertical is a huge success. The reason behind is that the content is prepared depending upon the case studies performed under various industries.

The candidates have the following reasons to consider Multisoft because of its:
Collaborative Learning Methodology: Get introduced to a Learning mechanism which has foundations in interactive and collaborative pedagogies.
Lifetime Learning: Multisoft provides an access to it Learning Management System (LMS) that hosts all the learning and course material for every course. The access is given for lifetime.
Flexible Schedules: The candidates have an option of scheduling their own batches or join an existing one, as per their work schedules.
Practice to Perfection: Gaining expertise through a vast question bank with real time score and time analysis along with detailed explanation of answers.

Write to us at info@multisoftvirtualacademy.com and one of our Program Managers will get in touch with you. Based on the experience, area of interest, academic qualification, and most certainly the current industry trends, Multisoft shall provide the most suitable training and certification options to take the career to the next level.

If the candidates are willing to upgrade their knowledge quotient, Multisoft is there to help. We provide the option of flexible schedules for all the programs, where the schedule can be fixed based on your availability. For working professionals, there is an ease of learning through recorded sessions and a lifetime access to learning resources.

Yes, candidates can write to us at info@multisoftvirtualacademy.com for a demo class in the interested course.

There is a facility of getting the prescribed course cancelled or rescheduled via an e-mail including the personal information along with the details of the registered course. Also, the course will be rescheduled keeping in consideration the availability of the resources.

Yes, the trainers/instructors has vast knowledge and understanding of the concepts that is complemented with the actual on-job experiences. They are applauded for their noteworthy improvements in the leading MNCs. Candidates can check the details on the panel of instructors. The instructors are guided by Multisoft on frequent intervals to deliver the best and valuable training to the aspirants.

Multisoft instructors speak English. We ensure that all trainers have a neutral accent in order to make sure the training is imparted effectively. Our candidates are completely comfortable with the communication skills of instructors. The candidates can also visit the videos/resource library page on our website to attend any of the session recordings.

Yes! All Multisoft students get an access to the lifetime Learning Management System (LMS). The LMS covers the personal study area wherein the course presentations can be read along with attending class recordings, and an attempt to practice exercises. Also, reference material can be downloaded to gain better understanding of the course concepts.

It can always turn helpful to stay familiarized with the topics that are going to be discussed in the next class. For this the candidates have an accessibility to the lifetime available Learning Management System (LMS) from Multisoft, so that candidates can refer to the course material at their will.
However, it is not a necessity, to study before the session. The Multisoft instructor will comprehensively guide through each concept and ensure that the session ends on a knowledgeable note.

Assessments, mock tests, assignments and multiple practice questions are available in the data bank to ensure that our students ace in the very first exam attempt. The level of knowledge and areas of improvement can be projected at Assessments and Mock Tests These mock tests are time-based that are available on LMS. At the end of each test, the LMS provides students with the correct answers and the explanations. Moreover, a detailed report shows the complete analysis of the proficiency and areas of development.

Once the candidates enroll in the program by paying the fees for the same, they get an access to LMS. All the course notes, assessments and other material through LMS can be accessed. Also, the learners get access to the content for lifetime.

Multisoft’s LMS is the ideal way to check the preparedness for the exam. With every attempt of multiple tests and assessments, the LMS closely analyses the candidate’s understanding level. Further, based on this, it drafts a comprehensive scorecard that assists the candidate about the areas that needs attention and the highlights of the areas of strength.

Please write to us at: info@multisoftvirtualacademy.com or chat with us now for an instant solution.

Yes, the content provided in the training is updated according to the latest industry guidelines, and quality reviewed from time to time by the respective trainers and industry experts.

Yes, upon the successful completion of the training, candidates get a training certificate from Multisoft.

Yes, it can certainly be used. We provide the candidates a training certificate after the completion of the learning program that can be used while applying for jobs. Multisoft Systems is a registered training provider and we are partners to global organizations like PMI®, Microsoft®, Oracle®, Cisco® EC-Council®, Red Hat® PEOPLECERT® etc. This ensures that the documentation we offer holds true professional value.

In order to get a replacement of a lost training certificate, candidates can contact us via call or write to us at info@multisoftvirtualacademy.com

No, the course fee doesn’t include the certification fee. This fee is for the Exam Preparatory Workshop only. The candidate has to pay the fee for the particular certification at the time of registering for the exam at the vendor website. It is a third party transaction and has to be done by the candidate only, although Multisoft can provide the necessary assistance in filling up the form for the certification exam.

Each course, offers you to go with any one training execution plan:
1. Public Group Batch A group of candidates will learn together. Just click on Enroll Now; against the suitable calendar date as per your preference for the batch and complete the enrollment procedure by processing total fee for the course.
2. Customized One on One “Build your own Schedule” Training For getting uninterrupted one-to-one training, you can build your own training calendar, and enroll for the course; once your your schedule for the training is confirmed by the Training Advisor.

For Candidates across the Globe:

Only Credit Cards are accepted for International Transactions via CC Avenue (most reliable and trusted Payment Gateway)
Just in case any international candidate does not possess a Credit Card, we have a PayPal option as well.
Under this option, below steps shall be followed:

(a). We shall send an Invoice at the participant’s email ID.

(b). He/she can process the transaction via that invoice, while creating a small account in PayPal (just in case, they do not have one)
Bank NEFT Transfer – NEFT Transfer Details of our bank shall be shared with the candidate so that training fee can be submitted

For Candidates in India:

The candidates transferring training fee from India, can opt for any of the following payment modes:

Credit Card
Debit Cards
Net Banking
Cash Card
Mobile Payments
Wallet

Verification documents shall be demanded; just in case Transaction goes under High Risk* owing to reason that the country from where the transaction was originated does not match with the country from where the card was issued. *Note: Please be ensured that these are confidential documents and shall not be shared/passed on to anyone else owing to the high risk of ID fraud and fraudulent credit card charges.

1. A valid photo ID where photo and name is clearly mentioned and matches with the Credit/Debit Card/Net Banking that has been used for this transaction. This may be any one of the following: -

Driver's License or,
Social Security Card or,
Passport or National Identity Card or,
PAN Card / Voters Card

2. The customer's Credit/Debit card/Net Banking Account Statement, which clearly shows the card number/account of charged amount and the billing address of the credit/debit card/net banking account. The statement should be a recent one and should be of the same credit/debit card/net banking account used for this transaction. For security reasons, we request you provide only the first and last four digit numbers eg. 4111 xxxx xxxx 1111.

We only require a scan/fax of the header section of your customer's card/net banking statement, which contains this information.

Once we receive the above mentioned documents from the candidate, and we will provide it to our Payment Gateway partners – “CC Avenue” in order to execute the process of payment realization and carry ahead with the candidate’s training sessions with us.

If you still have any queries regarding the program or any other details, you can drop a mail at info@multisoftvirtualacademy.com. You will get a reply within 24 hours.

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Quickly find your Answers

FAQ's

General

Training and Certification

Payment

Others

What is the official status of Multisoft?

What all training models does Multisoft offer?

Why to choose Multisoft Virtual Academy for training and certification exam preparation?

I do not know which training program is right for my career? Can Multisoft help?

I am a working professional and the current batch timings are unsuitable. How can I take the training?

Can I attend the training on tourist visa?

How can I reschedule or cancel a course?

Who is the instructor for the Online Training at Multisoft? Is the instructor certified?

Will I be able to understand the trainer’s accent?

Will I get any courseware during the training?

Before attending any session, is it necessary to study the courseware in prior?

How do I ensure that I am well-equipped with the use of the software?

How can I access the online content? Are there any limitations to it?

How do I make sure that I am well prepared for the exam?

In case I am not able to access Multisoft’s Online Training course. Whom should I contact for assistance?

Is the content provided in the training updated?

Does Multisoft provides the training completion certificate?

Can I use Multisoft as a reference for applying to jobs in my country?

How can I get a replacement of a lost training certificate?

Does the Course fee include the certification fee too?

How can I register for the course?

What are the payment modes I can opt for transferring my online training fees?

How to handle the case, if my transaction goes in high-risk?

What verification documents are required for completing the registration process (if falls under high-risk category)?

What if I still have some queries?

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