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ServiceNow ITOM Online Training Certification Course in Africa

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Multisoft Virtual Academy offers a comprehensive ServiceNow ITOM (IT Operations Management) Online Training Certification Course in Africa. This course aims to equip IT professionals with the skills needed to manage and optimize modern IT operations effectively. Taught by industry experts, the curriculum covers ServiceNow's ITOM tools and best practices, ensuring that graduates are well-prepared for the ServiceNow ITOM Certification exam. With hands-on exercises and real-world scenarios, students can expect a highly interactive and practical learning experience.

Duration

24Hrs.

Experience & Certified

Trainers

Type of Batch

WeekEnd/WeekDay

Program Formate

Online

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Instructor-led Training Live Online Classes

Suitable batches for you

	28 Dec 2024	30	06:00 PM - 09:00 PM	Sat, Sun
	29 Dec 2024	30	06:00 PM - 09:00 PM	Sat, Sun

Course Price At

$ 510

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Instructor-led Training Live Online Classes

	28 Dec 2024	30	06:00 PM - 09:00 PM	Sat, Sun
	29 Dec 2024	30	06:00 PM - 09:00 PM	Sat, Sun

Course Price At

$ 510

Enroll Now

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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ServiceNow ITOM Training in Africa Course Syllabus

Curriculum Designed by Experts

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ServiceNow ITOM (Information Technology and Operations Management) enables organizations to efficiently manage all the IT services and components and boost IT operations performance and efficiency. In ServiceNow ITOM Training Certification Course from Multisoft Virtual Academy, participants will learn how to develop a cohesive system to manage all the IT components and use event management segment to monitor the tools. The training course includes topics such as ServiceNow Discovery for Configuration Management, Exploring Service Mapping, Cloud Management and CMDB. Here, you will learn the fundamental concepts such as dependency views, MID server architecture, event mapping and orchestration.

Overview of ServiceNow ITOM
Dependency Views
Content Management
MID Server
Orchestration, Event Mapping, and Service

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MID Server Architecture
Installation, Configuration, and Set up
MID Server Connection Parameters

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Set up and Configure ServiceNow Discovery

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Configuring and Setting Event Management
Properties Setup and Event Sources
Event Mapping Filters and Rules
Creating Event Field Mappings

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Introduction to Dependency Views
Creating and Handling Dependency Views
Loading and Saving Dependency Views
Incorporating the Service Catalogs with cloud

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Active Directory Orchestration
Activating the Plugins
Create Service Catalogue with Orchestration

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Service Mapping Plugin Installation
Service Mapping Customization

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Data Integrations with several cloud providers
Amazon AWS Cloud Configuration
Finding the AWS Resources

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Overview of CMDB
Advantages of using CMDB
How CMDB is utilized in Platform
Overview of IRE

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ServiceNow ITOM Training in Africa Description

Introduction to ServiceNow ITOM
MID Servers architecture, installation and configuration
How to setup ServiceNow ITOM features?
Explore ServiceNow Discovery and Event management
How to create and handle dependency views?
Learn orchestration capabilities
What is ServiceNow service mapping and Configuration Management Database?
How to do cloud management?
How to integrate with other applications within ServiceNow?
Best practices

Software developers
Technical consultants
System Administrators
Architects
Anyone interested in learning ServiceNow ITOM

No prerequisites
Basic understanding of the ServiceNow platform and Software Development recommended

ServiceNow ITOM Training in Africa Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

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ServiceNow ITOM in Africa Corporate Training Certification

Interactive Virtual Training

Global Subject Matter Experts
Step-by –Step Learning Approach
Instant Doubt Clearing

Lifetime Access

Lifetime E-learning Access
Recorded Training Session Videos
Free Access to Practice Tests

24x7 Assistance

Help Desk Support
Doubt Resolution in Real-time
After Training Support

Hands on Experience

Project Based Learning
Learning based on real-life examples
Assignments and Practice Tests

Globally Recognized Certificate

Multisoft Training Certificate
Globally Recognized and Accepted
Lifetime Validity

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ServiceNow ITOM Training in Africa FAQ's

ServiceNow ITOM Certification Training is a training program designed to help individuals gain the necessary skills and knowledge to become certified in ServiceNow's IT Operations Management (ITOM) module. This module focuses on automating and optimizing IT processes to improve the efficiency and effectiveness of IT operations.

Getting certified in ServiceNow ITOM can lead to various benefits, including improved job opportunities, higher earning potential, increased credibility in the IT industry, and the ability to effectively use ServiceNow's ITOM module to streamline IT operations.

This training is ideal for IT professionals, IT managers, system administrators, and anyone responsible for managing and optimizing IT operations using ServiceNow's ITOM module.

The training covers a range of topics, including ITOM fundamentals, service mapping, event management, operational intelligence, cloud management, and more. Participants will also learn how to configure and customize ServiceNow's ITOM module to suit their organization's needs.

The duration of the training course can vary, but it typically ranges from 3 to 5 days, depending on the training provider and the specific curriculum being offered.

While there is no specific prerequisite for attending the training, having a basic understanding of IT operations and ServiceNow's platform can be helpful.

The training is typically delivered in a classroom or virtual instructor-led format. Participants will receive hands-on experience through practical exercises and labs to reinforce their learning.

The certification exam is usually a proctored online exam that tests participants' knowledge and skills related to ServiceNow ITOM. The exam format may include multiple-choice questions, scenario-based questions, and practical exercises.

The passing score for the certification exam can vary, but it is generally around 70% or higher.

To prepare for the certification exam, you can attend the ServiceNow ITOM Certification Training, review the training materials, and practice with sample questions and exercises. You can also consider taking practice exams to gauge your readiness for the actual exam.