Microsoft Dynamics 365 is a range of enterprise resource planning (ERP) and customer relationship management (CRM) solutions that is used to get a comprehensive view of the customers and operations. It provides businesses with multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation. Business applications are connected through a common Microsoft cloud platform that allows unifying relationships, processes, and data. It is highly adaptable, and integrates easily with other technologies. There are various business applications provided by Dynamics 365, in order to ease operations in departments, like Sales, Service, Finance and Operations, Talent, and Marketing.
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