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Microsoft 365 Power Virtual Agent Copilot Studio Training Course

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Unleash the full potential of AI in your business communications with the Microsoft 365 Power Virtual Agent Copilot Studio training. Offered by Multisoft Virtual Academy, this course prepares you to build, test, and deploy intelligent chatbots that elevate customer service and operational efficiency.

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Instructor-led Training Live Online Classes

Suitable batches for you

23 Nov 2024 24 06:00 PM - 09:00 PM Sat, Sun
24 Nov 2024 24 06:00 PM - 09:00 PM Sat, Sun
30 Nov 2024 24 06:00 PM - 09:00 PM Sat, Sun
01 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 550

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Instructor-led Training Live Online Classes

23 Nov 2024 24 06:00 PM - 09:00 PM Sat, Sun
24 Nov 2024 24 06:00 PM - 09:00 PM Sat, Sun
30 Nov 2024 24 06:00 PM - 09:00 PM Sat, Sun
01 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 550

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 550

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Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 24 Hrs
  • Subject Matter Expert
  • After Training Support
  • Recorded Sessions
  • Lifetime e-Learning Access
  • Free Online Assessments
Microsoft 365 Power Virtual Agent Copilot Studio Training Course Syllabus

Curriculum Designed by Experts

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The Microsoft 365 Power Virtual Agent Copilot Studio training offered by Multisoft Virtual Academy is designed to empower professionals with the skills to leverage artificial intelligence in developing sophisticated chatbot solutions. This course covers the essentials of utilizing Microsoft’s powerful Copilot Studio to create, refine, and deploy virtual agents that can perform a wide range of tasks, from customer support to internal process automation. Participants will delve into the process of building chatbots that not only respond to queries but also understand and interpret the needs of users through advanced AI integration. The training will explore various features of Copilot Studio, including natural language processing and AI-driven suggestions, which facilitate the creation of chatbots that can handle complex conversations and provide relevant responses.

This course is ideal for developers, project managers, and professionals in the tech and customer support sectors looking to enhance their toolkit with AI capabilities. It will also benefit organizations aiming to improve customer interaction and operational efficiency without substantial increases in overhead. By the end of the training, participants will be proficient in designing, testing, and implementing intelligent virtual agents that significantly boost user engagement and satisfaction.

Microsoft 365 Power Virtual Agent Copilot Studio training is a specialized course focusing on teaching participants how to design, develop, and manage AI-powered virtual agents. This training empowers professionals to automate customer interactions and streamline business processes, integrating seamlessly with Microsoft 365 and other systems to enhance operational efficiency and transform customer service dynamics through intelligent automation.

  • Introduction
  • Get started working with environments
  • Create bots and work with the Microsoft Copilot Studio interface
  • Create topics
  • Test bots
  • Publish bots and analyze performance
  • Exercise - Build your first chatbot
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  • Introduction
  • Explore Copilot Studio
  • Describe the components of Copilot Studio
  • Create a basic copilot
  • Describe use cases for Generative AI bots
  • Describe AI Builder
  • Describe the lifecycle to create an AI Builder model
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  • Introduction
  • Work with bot topics
  • Branch a topic
  • Create topics for existing support content
  • Work with system fallback topics
  • Manage topics
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  • Introduction
  • Work with entities
  • Custom entities
  • Use entities in conversations
  • Work with variables
  • Reuse variables across topics
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  • Introduction
  • Use Power Automate to add actions
  • Transfer conversations to agents by using Omnichannel for Customer Service
  • Create topics for existing support content
  • Analyze bot performance
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  • Introduction
  • Use cases
  • Plan for bots
  • Topics
  • Design your bot
  • Build solutions
  • Build a conversational bot
  • Validate and iterate on your design
  • Extend and manage Microsoft Copilot Studio copilots
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  • Introduction
  • Environments in Microsoft Copilot Studio
  • Bot topics permissions
  • Bot entities and flow permissions
  • Monitor and diagnose
  • Administer and manage
  • Export and import bots
  • Authentication
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  • Introduction
  • Deploy the necessary extensions
  • Set up the handoff to your customer service application
  • Set up for voice
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  • Introduction
  • Azure AI Services for Language
  • Define your bot
  • Call your service
  • Deploy your bot
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  • Introduction
  • Scenarios and prerequisites
  • Get started with Generative AI - Copilot creation
  • Get started with Generative AI - Generative Answers
  • Fundamental knowledge - Natural Language Understanding with Microsoft Copilot Studio
  • Ideation
  • Requirements gathering and topic planning
  • Practice
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  • Introduction
  • Setup
  • Entities in Microsoft Copilot Studio
  • Variables
  • Use variables in conditions
  • Use topic nodes
  • Question node behavior
  • Rich text options for message and question nodes
  • Message variations
  • Productivity features
  • Speech authoring
  • Code view and Power Fx
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  • Introduction
  • Fundamental knowledge - Power Automate
  • Exercise - Build a basic Power Automate flow in Microsoft Copilot Studio
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Microsoft 365 Power Virtual Agent Copilot Studio Training Description

  • Learn the core principles and capabilities of Microsoft 365 Power Virtual Agents, focusing on how to leverage AI to automate customer interactions.
  • Gain skills in designing, developing, and deploying intelligent virtual agents that can handle complex conversations and tasks autonomously.
  • Master the techniques to integrate virtual agents with various Microsoft 365 services and third-party applications to enhance functionality and usability.
  • Utilize virtual agents to streamline workflows, improve response times, and reduce operational costs across different business domains.
  • Create customized conversation paths that enhance user engagement and provide immediate, accurate responses to customer inquiries.
  • Apply learned concepts in practical scenarios to build and manage virtual agents that are responsive and adaptive to real-world business challenges.
  • Equip with the knowledge to lead digital transformation initiatives in your organization by implementing advanced AI solutions.

  • IT Professionals
  • Business Analysts
  • Customer Service Managers
  • Digital Transformation Specialists
  • Software Developers
  • System Integrators
  • Project Managers
  • AI and Machine Learning Enthusiasts

  • Familiarity with Microsoft 365 services and its environment.
  • Some foundational knowledge of artificial intelligence and its applications in business.

Microsoft 365 Power Virtual Agent Copilot Studio Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

Microsoft 365 Power Virtual Agent Copilot Studio Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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Microsoft 365 Power Virtual Agent Copilot Studio Training FAQ's

Yes, participants will receive a certificate of completion from Multisoft Virtual Academy, which can be added to professional profiles to showcase their expertise.

Yes, Multisoft Virtual Academy offer technical support during the course to help with any issues related to training content or tools.

Participants should have a basic understanding of Microsoft 365, some knowledge of AI concepts, and experience in technical or customer service fields.

You will learn how to create, test, and deploy intelligent chatbots using Microsoft 365 Power Virtual Agent Copilot Studio. The course covers the integration of AI technologies, natural language processing, and how to enhance customer interactions through automated solutions.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number +91 8130666206

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