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MB-230T01: Microsoft Dynamics 365 Customer Service Training Certification Course

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Microsoft Dynamics 365 for Customer Service is a cloud-based business solution that allows customer service teams to work quickly and effectively to resolve and manage cases, deliver fantastic customer satisfaction and build customer loyalty. Global organizations are implementing this efficient customer service platform to provide the best service possible and keep their customers happy and loyal.  Dynamics 365 for Customer Service is transforming industries, like financial services, government, healthcare, manufacturing and resources, and retail and customer goods, with its highly productive capabilities.

MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training aims at delivering strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. As one of the biggest players in the business solutions market, Dynamics 365 is continuing to grow, making Dynamics 365 professionals extremely desirable in the industry. Once certified, Microsoft certified professionals are hired by companies to evaluate, plan, migrate, deploy, and manage Microsoft Dynamics 365 services.

Multisoft Virtual Academy, an accredited learning partner of Microsoft, offers the MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training program to professionals who want to embark on a flourishing career as Microsoft 365 Enterprise Admin. This training program is designed by Microsoft specialists to familiarize participants with industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Thus, participants gain a comprehensive knowledge of the Customer Service application's role in relation to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance. 

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Instructor-led Training Live Online Classes

Start Date No. of Hrs Time (IST) Day  
09 Jul 2022 8 06:00 PM - 09:00 PM Sat, Sun
23 Jul 2022 8 06:00 PM - 09:00 PM Sat, Sun
06 Aug 2022 8 06:00 PM - 09:00 PM Sat, Sun
20 Aug 2022 8 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 290

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Schedule does not suit you?

Want to take one-on-one training?

Instructor-Led Online Training

  • 8 Hrs. Instructor-led Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

Course Price At

$ 290

Enroll Now

Dynamics 365 for Customer Engagement for Customer Service Associate Course Overview

Microsoft Dynamics 365 for Customer Service is a cloud-based business solution that allows customer service teams to work quickly and effectively to resolve and manage cases, deliver fantastic customer satisfaction and build customer loyalty. Global organizations are implementing this efficient customer service platform to provide the best service possible and keep their customers happy and loyal.  Dynamics 365 for Customer Service is transforming industries, like financial services, government, healthcare, manufacturing and resources, and retail and customer goods, with its highly productive capabilities.

MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training aims at delivering strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. As one of the biggest players in the business solutions market, Dynamics 365 is continuing to grow, making Dynamics 365 professionals extremely desirable in the industry. Once certified, Microsoft certified professionals are hired by companies to evaluate, plan, migrate, deploy, and manage Microsoft Dynamics 365 services.

Multisoft Virtual Academy, an accredited learning partner of Microsoft, offers the MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training program to professionals who want to embark on a flourishing career as Microsoft 365 Enterprise Admin. This training program is designed by Microsoft specialists to familiarize participants with industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Thus, participants gain a comprehensive knowledge of the Customer Service application's role in relation to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance. 

Dynamics 365 for Customer Engagement for Customer Service Associate Course Content

  • Customer Service Overview
  • Case Management
  • Service Level Agreements and Entitlements
  • Knowledge Management

Dynamics 365 for Customer Engagement for Customer Service Associate Course Prerequisite

Participants must have completed one of the Microsoft 365 workload administrator certification paths.

Target Audience

  • Customer Service Representatives
  • Customer Service Managers
  • Consultants
  • Individual who want to become a Microsoft 365 Enterprise Admin.

Dynamics 365 for Customer Engagement for Customer Service Associate course completion certificate

Stand out from the crowd!!

Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.

These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.

Multisoft Training Completion Certificate Features :
  • Globally recognized certificate with the complete name of the candidate & Multisoft Virtual Academy logo
  • Clear specification of Course ID & Course Name
  • Certificate with Date of Issuance
  • Unique certificate ID
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