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MS Certified Dynamics 365 for Customer Service Functional Consultant Associate

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Learn how to boost brand loyalty with Microsoft Dynamics 365 Customer Service Function Consultant Associate Online Training course from Multisoft Virtual Academy. Get trained from global subject matter experts and skilled trainers of Multisoft and earn a globally recognized training certificate.

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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Course Highlights

Duration: 48 Hrs.
Subject Matter Expert
After Training Support
Lifetime e-Learning Access
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Free Online Assessments

One to One Training

Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Overview

Microsoft Dynamics 365 for Customer Service is a cloud-based business application platform that helps organizations to maximize brand loyalty, improve the value they are providing to clients, and differentiate their brand. Businesses, big or small, that implement this solution are able to provide world-class customer service and strengthen customer loyalty. Microsoft conducts Dynamics 365 exams to validate professionals’ skills and knowledge of this promising business solution. Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training teaches new skills that prepare professionals for their career and lay the foundation for success on the certification exam. Once certified, professionals become qualified to build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

In order to earn the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification, candidates need to pass the following two exams:
MB-200: Microsoft Dynamics 365 Customer Engagement Core Associate
MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate

Multisoft Virtual Academy, which is a renowned training organization and an authorized learning partner of Microsoft, offers a consolidated Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training program to professionals who want to build a career as Dynamics 365 Customer Engagement Functional Consultant. This certification boosts professionals’ careers by demonstrating their expertise in Dynamics 365 for Customer Service and validating their proficiency as a functional consultant in customer service. Professionals who go through this online training program learn to assist businesses in delivering top-notch customer service, and hence are highly valued by employers.

Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Content

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MB-200T01: Dynamics 365: Power Platform Fundamentals
MB-200T02: Dynamics 365: Power Platform Automation
MB-200T03: Dynamics 365: Power Platform Integrations
MB-200T04: Dynamics 365: Power Platform Test and Deploy
Customer Service Overview
Case Management
Service Level Agreements and Entitlements
Knowledge Management

Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Prerequisite

Participants must have a general knowledge of Microsoft Windows and Microsoft Office.

Target Audience

Individuals who want to become Dynamics 365 Customer Engagement Functional Consultant

Microsoft Dynamics 365 Customer Service Function Consultant Associate Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.