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MS Certified Dynamics 365 for Customer Service Functional Consultant Associate

94 Learners

Learn how to boost brand loyalty with Microsoft Dynamics 365 Customer Service Function Consultant Associate Online Training course from Multisoft Virtual Academy. Get trained from global subject matter experts and skilled trainers of Multisoft and earn a globally recognized training certificate.

  • 5M+ Hours of Corporate and Instructor-Led Training Successfully Delivered
  • 13+ Years of Industry Experience from Our Subject Matter Experts
  • Gain hands-on experience with 25+ industry-relevant tools with Capstone Project

Instructor-led Training Live Online Classes

Suitable batches for you

11 Apr 2026 48 06:00 PM - 10:00 AM Sat, Sun
12 Apr 2026 48 06:00 PM - 10:00 AM Sat, Sun
18 Apr 2026 48 06:00 PM - 10:00 AM Sat, Sun
19 Apr 2026 48 06:00 PM - 10:00 AM Sat, Sun

Course Price At

$ 525

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Instructor-led Training Live Online Classes

Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 48 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Lifetime e-Learning Access
  • Recorded Sessions
  • Free Online Assessments

Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Overview

Microsoft Dynamics 365 for Customer Service is a cloud-based business application platform that helps organizations to maximize brand loyalty, improve the value they are providing to clients, and differentiate their brand. Businesses, big or small, that implement this solution are able to provide world-class customer service and strengthen customer loyalty. Microsoft conducts Dynamics 365 exams to validate professionals’ skills and knowledge of this promising business solution. Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training teaches new skills that prepare professionals for their career and lay the foundation for success on the certification exam. Once certified, professionals become qualified to build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

  • In order to earn the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification, candidates need to pass the following two exams:
  • MB-200: Microsoft Dynamics 365 Customer Engagement Core Associate
  • MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate

Multisoft Virtual Academy, which is a renowned training organization and an authorized learning partner of Microsoft, offers a consolidated Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training program to professionals who want to build a career as Dynamics 365 Customer Engagement Functional Consultant. This certification boosts professionals’ careers by demonstrating their expertise in Dynamics 365 for Customer Service and validating their proficiency as a functional consultant in customer service. Professionals who go through this online training program learn to assist businesses in delivering top-notch customer service, and hence are highly valued by employers.

Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Content

  • MB-200T01: Dynamics 365: Power Platform Fundamentals
  • MB-200T02: Dynamics 365: Power Platform Automation
  • MB-200T03: Dynamics 365: Power Platform Integrations
  • MB-200T04: Dynamics 365: Power Platform Test and Deploy
  • Customer Service Overview
  • Case Management
  • Service Level Agreements and Entitlements
  • Knowledge Management

Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Prerequisite

Participants must have a general knowledge of Microsoft Windows and Microsoft Office.

Target Audience

  • Individuals who want to become Dynamics 365 Customer Engagement Functional Consultant

Microsoft Dynamics 365 Customer Service Function Consultant Associate Trainer Profile

Build strong Microsoft Dynamics 365 Customer Service Function Consultant Associate skills under expert trainers with 13+ years of industry experience, focusing on real-time project handling, integrations, and financial system implementations.

13+ Years Experienced

Our Microsoft Dynamics 365 Customer Service Function Consultant Associate trainers bring over 13+ years of hands-on industry experience.

Trained 3350+ Professionals

Our Microsoft Dynamics 365 Customer Service Function Consultant Associate trainers have trained over 3350+ students in real-world cloud courses

Certified Experts & Real-Time Project Learning

Gain practical knowledge through live projects guided by industry-certified trainers.

Hands-on Learning Approach

Experience practical training through real-world scenarios, case studies & industry assignments.

Certification Training Guidance

Get expert guidance to prepare, practice, and successfully clear certification exams.

Customized Training Delivery

Ability to tailor course content based on learner requirements and industry needs.

Microsoft Dynamics 365 Customer Service Function Consultant Associate Certification

Microsoft Dynamics 365 Customer Service Function Consultant Associate Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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How to Build a Successful Career in Microsoft Dynamics 365 Customer Service Function Consultant Associate


Build Strong Foundations

Build strong fundamentals through a structured curriculum aligned with real-world project requirements and current industry standards.

Hands-on Project Experience

Develop job-ready skills by working on real-time projects, case studies, and practical assignments using Primavera P6 tools.

Profile Strength

Create a strong professional profile with optimized resume, project showcase, and skills presentation aligned with industry expectations.

Globally Recognized Training Certificate
Industry-Based Knowledge

Gain practical understanding of project workflows, planning strategies, and execution approaches used across real industry environments.

Global Certification

Validate your expertise with a globally recognized certification that enhances credibility and improves your professional career opportunities.

Achieve Career Growth

Unlock better career opportunities by gaining in-demand skills that align with evolving industry trends and global job requirements.

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