MS Certified Dynamics 365 for Customer Service Functional Consultant Associate

Microsoft Dynamics 365 for Customer Service is a cloud-based business application platform that helps organizations to maximize brand loyalty, improve the value they are providing to clients, and differentiate their brand. Businesses, big or small, that implement this solution are able to provide world-class customer service and strengthen customer loyalty. Microsoft conducts Dynamics 365 exams to validate professionals’ skills and knowledge of this promising business solution. Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training teaches new skills that prepare professionals for their career and lay the foundation for success on the certification exam. Once certified, professionals become qualified to build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

• In order to earn the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification, candidates need to pass the following two exams:
• MB-200: Microsoft Dynamics 365 Customer Engagement Core Associate
• MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate

Multisoft Virtual Academy, which is a renowned training organization and an authorized learning partner of Microsoft, offers a consolidated Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training program to professionals who want to build a career as Dynamics 365 Customer Engagement Functional Consultant. This certification boosts professionals’ careers by demonstrating their expertise in Dynamics 365 for Customer Service and validating their proficiency as a functional consultant in customer service. Professionals who go through this online training program learn to assist businesses in delivering top-notch customer service, and hence are highly valued by employers.