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81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Online Training

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81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts intelligence on the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365. Through this Agent Enablement in Microsoft Dynamics training, the candidates would learn about handling customer’s complaints and resolving cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations.

Moreover, this training helps the candidates in improving their insight on Service Level Agreements, Entitlements, and Queue Management along with analyzing abilities using the relationship insights related to case management and quicker resolution times. As a quality customer service is the base of any organization, this training helps the candidates in the up-lifting their career graph in the relevant field.

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Instructor-led Training Live Online Classes

Start Date No. of Hrs Time (IST) Day  
25 Jun 2022 16 06:00 PM - 09:00 PM Sat, Sun
09 Jul 2022 16 06:00 PM - 09:00 PM Sat, Sun
23 Jul 2022 16 06:00 PM - 09:00 PM Sat, Sun
06 Aug 2022 16 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 250

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Want to take one-on-one training?

Instructor-Led Online Training

  • 16 Hrs Training
  • Training Certificate
  • Learning Access
  • Certified Trainer
  • Recorded Session Videos

Course Price At

$ 250

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Agent Enablement in Microsoft Dynamics 365 Course Overview

81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts intelligence on the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365. Through this Agent Enablement in Microsoft Dynamics training, the candidates would learn about handling customer’s complaints and resolving cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations.

Moreover, this training helps the candidates in improving their insight on Service Level Agreements, Entitlements, and Queue Management along with analyzing abilities using the relationship insights related to case management and quicker resolution times. As a quality customer service is the base of any organization, this training helps the candidates in the up-lifting their career graph in the relevant field.

Agent Enablement in Microsoft Dynamics 365 Course Content

  • Introduction to service Module
  • Case Management
  • Service Level Agreements
  • Entitlements
  • Queue Management

Target Audience

  • Application Consultants
  • Leadership and Technology Consultants

Agent Enablement in Microsoft Dynamics 365 course completion certificate

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These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.

Multisoft Training Completion Certificate Features :
  • Globally recognized certificate with the complete name of the candidate & Multisoft Virtual Academy logo
  • Clear specification of Course ID & Course Name
  • Certificate with Date of Issuance
  • Unique certificate ID
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