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80726AE: Customer Service in Microsoft Dynamics CRM 2016 Training Online

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The Customer Service in Microsoft Dynamics CRM online training offered by Multisoft Virtual Academy focuses on how an organization can cherish customer satisfaction through automation of business processes. This online training provides the learner the valuable comprehension of different Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2016. The aspirant will learn about the different types of Service Level Agreements and discover the differences between them and will also be able to discover the benefits of PowerBI service dashboards.

This training course guides you through the process of dealing efficiently with your customers with the Microsoft Dynamics CRM 2016, and provides insight on managing all related correspondence, documents, contacts and conversations. This course also demonstrates the process of working with customers, and explains how to provide timely and cost effective resolutions to customer issues.

After the successful completion of this course, you will be able to Explore the main components of working with cases including converting cases from activity records, Learn how to add cases and activities to queues, Examine the process of creating, editing, and publishing knowledge base articles, and much more. This course also helps you prepare for the MB2-714 exam.

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Instructor-led Training Live Online Classes

Start Date No. of Hrs Time (IST) Day  
25 Jun 2022 16 06:00 PM - 09:00 PM Sat, Sun
09 Jul 2022 16 06:00 PM - 09:00 PM Sat, Sun
23 Jul 2022 16 06:00 PM - 09:00 PM Sat, Sun
06 Aug 2022 16 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 250

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Want to take one-on-one training?

Instructor-Led Online Training

  • 16 Hrs Training
  • Training Certificate
  • Learning Access
  • Certified Trainer
  • Hands-On Sessions

Course Price At

$ 250

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Customer Service in Microsoft Dynamics Course Overview

The Customer Service in Microsoft Dynamics CRM online training offered by Multisoft Virtual Academy focuses on how an organization can cherish customer satisfaction through automation of business processes. This online training provides the learner the valuable comprehension of different Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2016. The aspirant will learn about the different types of Service Level Agreements and discover the differences between them and will also be able to discover the benefits of PowerBI service dashboards.

This training course guides you through the process of dealing efficiently with your customers with the Microsoft Dynamics CRM 2016, and provides insight on managing all related correspondence, documents, contacts and conversations. This course also demonstrates the process of working with customers, and explains how to provide timely and cost effective resolutions to customer issues.

After the successful completion of this course, you will be able to Explore the main components of working with cases including converting cases from activity records, Learn how to add cases and activities to queues, Examine the process of creating, editing, and publishing knowledge base articles, and much more. This course also helps you prepare for the MB2-714 exam.

Customer Service in Microsoft Dynamics Course Content

  • Introduction to Service Management
  • Case Management
  • Knowledge Base
  • Queue Management
  • Service Level Agreements
  • Entitlements
  • Service Scheduling
  • Interactive Service Hub
  • Unified Service Desk
  • Service Management Analysis
  • FieldOne
  • Voice of the Customer

Target Audience

  • Application Consultant
  • Technological Consultant

Customer Service in Microsoft Dynamics course completion certificate

Stand out from the crowd!!

Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.

These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.

Multisoft Training Completion Certificate Features :
  • Globally recognized certificate with the complete name of the candidate & Multisoft Virtual Academy logo
  • Clear specification of Course ID & Course Name
  • Certificate with Date of Issuance
  • Unique certificate ID
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