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Start Date | No. of Hrs | Time (IST) | Day | |
---|---|---|---|---|
25 Jun 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun | |
09 Jul 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun | |
23 Jul 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun | |
06 Aug 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun |
Schedule does not suit you?
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Owned by AXELOS® Limited, ITIL® is the world™s most in demand IT service management framework. ITIL® empowers organizations with increased productivity, optimized costs, and improved customer experience; as well as provides a common language for service management.
ITIL® Service Lifecycle category of the ITIL® Intermediate level comprises of Service Design (SD) module as one of its qualifications. Multisoft Virtual Academy offers online training for this module that helps candidates to establish expertise in the design of IT services, processes, and other aspects of IT service management.
After undergoing the Service Design module of this ITIL® Intermediate training, individuals will be able to:
This ITIL® Service Design certification demonstrates an IT professional™s ability to frame consistent service design practices for improving the alignment of IT tasks with the overall business and user needs. This ITIL® credential is worth three credits, which helps individuals to qualify for the advanced certification levels.
Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.
These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.
Common ITSM Issues | Aligned Course |
Misalignment Between IT and Business | Service Strategy or Service Offerings & Agreements |
IT is Considered Poor Value for Money | Depends on the source of issue – Service Offerings & Agreements |
Over-focus on Functionality | Service Design or Planning Protection & Optimization |
Poor Change Management | Service Transition or Release Control & Validation |
Too Many Incidents and Problems | Service Operation or Operational Support & Analysis |
Problems using External Suppliers | Service Design or Planning Protection & Optimization |