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ITIL® Intermediate Service Operation (SO) Training Course

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Learn how to deliver value to business through ITIL® with ITIL Intermediate Service Operation Online Certification Training course from Multisoft Virtual Academy. Get trained by a team of global subject matter experts and avail a globally recognized training certificate.

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21 Mar 2026	16	06:00 PM - 09:00 PM	Sat, Sun
22 Mar 2026	16	06:00 PM - 09:00 PM	Sat, Sun
28 Mar 2026	16	06:00 PM - 09:00 PM	Sat, Sun
29 Mar 2026	16	06:00 PM - 09:00 PM	Sat, Sun

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Duration: 16 Hrs.
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ITIL® Intermediate Service Operation (SO) Training Course Overview

ITIL®, a universally accepted framework, outlines the best practices for IT Service Management. It allows organizations to effectively manage IT services according to the business needs.

There are four levels of qualification within the ITIL® scheme namely, the Foundation level, Practitioner level, Intermediate level, Expert level and Master level. The ITIL® Intermediate level qualification is divided into Service Lifecycle and Service Capability modules. The Service Lifecycle further comprises of 5 modules, and Service Operation (SO) is one of them. Also, each module suggests a different methodology to perform IT Service Management. Multisoft Virtual Academy provides ITIL® Intermediate Service Operation Training.

This ITIL® Intermediate online training module concentrates on the principles, processes, operational activities and functions that empower individuals with the capacity to successfully manage products and performance of services. Also, it covers all the management and operational tasks related to the coordination and execution of services developed during the Service Strategy, Design and Transition phases of the IT Service Lifecycle.

Achieving the ITIL® Intermediate Service Operation certification provides candidates with 3 credits. In order to progress to the Expert Level, individuals need to fulfill the credit criteria as prescribed on the ITIL® website. After the successful completion of this training, individuals can aim for the ITIL® Expert level, followed by the Master level.

ITIL® Intermediate Service Operation (SO) Training Course Content

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Goals and Objectives
Organizational issues related to function, group, team, department, division and role
Balance in Service Operation
Concepts
Service Operation principles in Service Design and Service Transition phases
Operational Health
Communication in Service Operation
Documentation in Service Operation

ITIL® Intermediate Service Operation (SO) Training Course Prerequisite

While there is no formal prerequisite for this training, however candidates with a strong interest in Service Strategy phase of Service Lifecycle module are the ideal participants for this course.
For writing the ITIL® Service Strategy Certification exam the candidate must have 5 to 7 years of working experience and hold ITIL® v3 Foundation level certificate.

Target Audience

ITIL® Service Strategy training is beneficial for the professionals from the following domains:

IT management
IT Finance management
Demand Management
Supplier Relationship management
Service Portfolio Management
Strategy makers
Service designers

ITIL® Intermediate Service Operation (SO) Training Certification

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ITIL® Intermediate Service Operation (SO) Corporate Training Certification

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ITIL® Intermediate Service Operation (SO) Training FAQ's

Common ITSM Issues	Aligned Course
Misalignment Between IT and Business	Service Strategy or Service Offerings & Agreements
IT is Considered Poor Value for Money	Depends on the source of issue – Service Offerings & Agreements
Over-focus on Functionality	Service Design or Planning Protection & Optimization
Poor Change Management	Service Transition or Release Control & Validation
Too Many Incidents and Problems	Service Operation or Operational Support & Analysis
Problems using External Suppliers	Service Design or Planning Protection & Optimization

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ITIL® Intermediate Service Operation (SO) Training Course

Start Date	No. of Hrs	Time (IST)	Day	Price
21 Mar 2026	16	06:00 PM - 09:00 PM	Sat, Sun	$ 425
22 Mar 2026	16	06:00 PM - 09:00 PM	Sat, Sun	$ 425
28 Mar 2026	16	06:00 PM - 09:00 PM	Sat, Sun	$ 425
29 Mar 2026	16	06:00 PM - 09:00 PM	Sat, Sun	$ 425

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ITIL® Intermediate Service Operation (SO) Training Course

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Instructor-led Training Live Online Classes

Suitable batches for you

$ 425

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Instructor-led Training Live Online Classes

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Course Highlights

ITIL® Intermediate Service Operation (SO) Training Course Overview

ITIL® Intermediate Service Operation (SO) Training Course Content

ITIL® Intermediate Service Operation (SO) Training Course Prerequisite

Target Audience

ITIL® Intermediate Service Operation (SO) Training Certification

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ITIL® Intermediate Service Operation (SO) Training FAQ's

What is ITIL® Intermediate?

What is ITIL® Service Lifecycle and what are its different stages?

What are ITIL® Intermediate prerequisites?

What if I don’t have ITIL® Foundation Certificate?

Who all can attain ITIL® Intermediate Certification?

Which Intermediate Modules relate to which common ITSM issues?

Which ITIL® Intermediate Module should I choose?

What is ITIL® Service Operation?

What are the benefits of ITIL® Service Operation?

What are the objectives of ITIL® Service Operation?

What are the various ITIL® Service Operation processes?

What is the scope of ITIL® Service Operation for an organization?

Are there any risks of implementing ITIL®?

Which ITIL® qualification has changed the most?

What is the ITIL® Intermediate examination format?

I am ITIL® Foundation Certified. Are there any other qualification levels I need to crack for being an ITIL® Master?

How long are the ITIL® qualifications valid for?

Is ITIL® 2011 an update or an entirely new version?

Substantiate the difference between ITIL® v3 and ITIL® 2011?

Will the ITIL® 2011 update benefit the end user?

Should I take the ITIL® Foundation and ITIL® Intermediate exam now or should I wait until more changes are beings published in 2011 version?

How can I keep myself up-to-date with all ITIL® developments?

What learning benefits can I get from Multisoft Virtual Academy’s Training Program?

How can I check that I am well-prepared and set to nail the ITIL® Intermediate Certification Exam?

What learning elements are included in ITIL® Intermediate course?

Can my company be ITIL® certified?

Why you should I Multisoft Virtual Academy for my Online Training Program?

Where and how can I access the e-learning content? Are there any limitations?

I am not able to access Multisoft’s Online Training course. Whom should I contact for assistance?

Do you provide any course completion certificate?

I am a working professional and none of the batch timings are suitable for me. Can Multisoft be of some help?

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How would ITIL® training from Multisoft help me?

Will Multisoft provide me with ITIL® Intermediate Certification?

Can I register for programs if I am an international student?

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