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Start Date | No. of Hrs | Time (IST) | Day | |
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25 Jun 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun | |
09 Jul 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun | |
23 Jul 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun | |
06 Aug 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun |
Schedule does not suit you?
Want to take one-on-one training?
ITIL®, a universally accepted framework, outlines the best practices for IT Service Management. It allows organizations to effectively manage IT services according to the business needs.
There are four levels of qualification within the ITIL® scheme namely, the Foundation level, Practitioner level, Intermediate level, Expert level and Master level. The ITIL® Intermediate level qualification is divided into Service Lifecycle and Service Capability modules. The Service Lifecycle further comprises of 5 modules, and Service Operation (SO) is one of them. Also, each module suggests a different methodology to perform IT Service Management. Multisoft Virtual Academy provides ITIL® Intermediate Service Operation Training.
This ITIL® Intermediate online training module concentrates on the principles, processes, operational activities and functions that empower individuals with the capacity to successfully manage products and performance of services. Also, it covers all the management and operational tasks related to the coordination and execution of services developed during the Service Strategy, Design and Transition phases of the IT Service Lifecycle.
Achieving the ITIL® Intermediate Service Operation certification provides candidates with 3 credits. In order to progress to the Expert Level, individuals need to fulfill the credit criteria as prescribed on the ITIL® website. After the successful completion of this training, individuals can aim for the ITIL® Expert level, followed by the Master level.
Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.
These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.
Common ITSM Issues | Aligned Course |
---|---|
Misalignment Between IT and Business | Service Strategy or Service Offerings & Agreements |
IT is Considered Poor Value for Money | Depends on the source of issue – Service Offerings & Agreements |
Over-focus on Functionality | Service Design or Planning Protection & Optimization |
Poor Change Management | Service Transition or Release Control & Validation |
Too Many Incidents and Problems | Service Operation or Operational Support & Analysis |
Problems using External Suppliers | Service Design or Planning Protection & Optimization |
For complete details, please visit us at https://www.multisoftvirtualacademy.com/ or write to us @ info@multisoftvirtualacademy.com.